Roll Call Reviews Summary

Category: Gun shop

Address: 701 Graham St, Scranton, PA 18504, USA

Phone: +15704964867

Rating: 4.7
based on 258 reviews.

Customer Service

Pros:

  • "They’re patient, courteous, and knowledgeable when answering questions."
  • "FIRST TIME THERE TODAY I HAD MY SHARES OFF GUNSHOPS BUT THIS ONE HANDS DOWN IS THE BEST GREAT GREAT GREAT CUSTOMER SERVICE THANK U KYLE FOR ALL THE INFO I ASK AND U ANSWERED AND THE YOUNG LADY AT THE CASHIER 45 MINUTES AWAY THATS MY NOW SPOT THANK U AGAIN"
  • "The staff at this gun store is beyond helpful, kind, and courteous."
  • "The staff is extremely friendly and willing to help you with anything you need."
  • "The staff were all amazing and extremely helpful."
  • "All of the employees were incredibly polite and helpful, amazing customer service and any and all questions you had were answered."
  • "Staff is extremely friendly, helpful, & professional!"

Cons:

  • "Please educate your staff."
  • "Horrible horrible... HORRIBLE customer service. My first experience at this store was in person. I walk in, no one greets me or offers me any help."
  • "Worst experience ever!!!!! I got there around 4pm to pick-up an FFL transfer. In the middle of filling out my paperwork, the guy just walks off and hands it over to some other guy."
  • "Horrible customer service. They act annoyed and impatient with every question you ask."
  • "The staff are uneducated in gun safety. I had a gun pointed at me while a shop attended was displaying it to me."
  • "Immediately I was racially profiled and they refused to give service."
  • "I went there today because I wanted to purchase a new gun customer service is absolutely deplorable at best."

Product Selection

Pros:

  • "This place is amazing! From clothes to tactical gear, they have it all."
  • "One of the best local gun shops in NEPA, if not THE best. Great folks, huge selection of firearms, easy going, very comfy and inviting store."
  • "Great place to buy firearms and any accessories for firearms. Knowledgeable staff, and great selection."
  • "Clothing, gear, sights, equipment, 'exotic' guns, props... can't say enough good things about this place and their staff."
  • "YOUR PRICES ARE PRETTY GOOD, YOU HAVE A REALLY NICE SELECTION OF DIFFERENT ITEMS IN YOUR SHOP AND YOU HAVE GR8 PRICES ON YOUR USED GUNS."
  • "They have a huge selection of products for just about anything and the atmosphere is great for everyone."
  • "They always have a great selection of firearms, ammo, and accessories in store and the ability to order more from the online store."

Cons:

  • "The ammo prices are exorbitantly inflated, many of the handguns I was looking at are set at the exact MSRP or above it."
  • "Also they claim they give the best cash offers on used guns. This is a joke. I took 2 guns new in the box they offered 50% of the value."
  • "In theory a gun you buy from here could have hundreds of cycles or trigger pulls added with no shots fired."
  • "Opinion here is unprofessional and WAY Overpriced."
  • "Didn’t see any guns that were even close to the right price point, don’t let this place take advantage of you."
  • "Saw a used gun for sale... Was told by TWO separate employees they would throw in a magazine... Called next day to confirm they could get magazine...sure, for an additional $35."
  • "Denied sale to me because of a NYS driver’s license."

Facilities & Experience

Pros:

  • "Just completed the Home Defense training class. Shawn and Joe did a fantastic job and made the afternoon not only very educational, but also fun."
  • "The store is extremely clean and well-organized."
  • "Great (and patient) customer service and the only place that has opened the store and range during this pandemic- all while following state guidelines."
  • "The range is insane! So much better than sunset hill range."
  • "With a friendly, professional, and expert staff, indoor shooting range, certified instructors offering training classes, and an amazing selection of firearms, ammunition, and accessories, Roll Call is the premier facility for firearms enthusiasts in the area."
  • "Great place to practice and staff always willing to help with any questions or concerns about any product I was interested in."
  • "Stocked with great assortment of firearms and have a great indoor range."

Cons:

  • "The only thing I wasn't happy with is paying for an hour of range time for my husband and I, to be there for 20 minutes and find out they didn't have any 9mm ammo in stock so we had to leave, but still was charged for the entire hour..."
  • "We came out and went to the sign up area only to be told we cant shoot here because of 'indecency'."
  • "Last few times it seems their priorities changed from selling guns to pushing classes and range time."
  • "They banned me from their store because of an honest 3 star review."
  • "Young staff is very nice and knowledgeable but the rude manager is a complete turn off and seems quick to be dismissive at the drop of a hat."
  • "Only this that was annoying was everyone who worked there (except Ben) was constantly playing with guns."
  • "I am absolutely beyond appalled at the way that I was treated earlier today."

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