Chick-fil-A Reviews Summary

Service

Pros:

• "Friendly and helpful staff run a well organized drive-thru parking lot system."
• "The staff is far and away better than any other fast food place and it shows."
• "They offer curb-side pick up which is much faster and less stressful."
• "The drive through ordering/payment process was very efficient and fast with less waiting time."
• "They bring your food to you, and it's the closest fast food restaurant to a regular sit-down one."
• "The staff is also the most proactively customer focused I've experienced."
• "Customer service was superb!"

Cons:

• "Horrible customer service!"
• "Employees on their phones and joking around inside with no urgency… meanwhile there’s a line of cars that stretches well past the intersection."
• "This Chick-fil-A has never gotten my order right."
• "The drive thru staff is surly and unprofessional."
• "I stand outside at the door for 30 mins and no one comes out."
• "The midpoint cashier was pretty flustered and did not seem to be familiar with paying via the app and the line was incredibly slow for a short line."
• "Terrance the shift manager was extremely rude when I tried to have my order corrected."

Cleanliness

Pros:

• "The place is always clean."
• "Great, clean location and the employees are always efficient and awesome."
• "Bathrooms are clean, seating was festive with holiday trees on the tables and clean in general."
• "The nicest and cleanest Chick-fil-A I ever stepped foot in."
• "Clean store, fast and great service."
• "Always fresh flowers in a vase on the table."
• "Food quality was excellent!!"

Cons:

• "There were straw wrappers all over the floor, overflowing trash cans and dirty tables."
• "Place was super filthy, we cleaned our own tables, trashcans were overflowing."
• "Also the parking lot and drive thru are horrendously configured."
• "The set-up for curbside pick up is insane."
• "This is the only ChikfilA that I've been to in NJ that doesn't have staff outside expediting orders."
• "This place is horrible and needs to be retrained."
• "Not sure what happened to this place but it doesn’t live up to the Chick Fil A reputation."

Food Quality

Pros:

• "You feel like you eating actual meat, rather than the processed rubbish of other fast food."
• "Food is always great."
• "Can never go wrong with a spicy chicken deluxe meal from Chick Fil A."
• "Got everything and the quality was excellent. Food was still hot even after a 15 minute drive home."
• "The food is always delicious."
• "The chick sandwich was well cooked and delicious."
• "The food is amazing and you can tell its fresh from the sandwich to the fries to the drinks!"