Chick-fil-A Reviews Summary

Service and Efficiency

Pros:

• "I like the fact that it was cooked to order."
• "The place was pleasant to eat in and the help was extremely good."
• "On a positive note, workers were friendly."
• "Finally I don’t have to drive to timbucktwo to get Chick-fil-a. It’s now right in my backyard."
• "The food is CFA standard, good as always."
• "If you come at right time you’ll miss the line."
• "Food was yummy! No long wait time, (at least not on a Wednesday afternoon) and they weren’t skimpy on the sauces!"

Cons:

• "Like why are you running a business like this, the management has to be changed."
• "Takes about 2 hours to get your food which I can deal with, but this staff never gets a large order correctly."
• "After being here at least 6 times I can say every experience has been terrible. Several times we were missing items or got the wrong item."
• "Waited two hours for my food which they never made."
• "The wait was more 30 minutes for the order. INSANE!"
• "The wait time was very very long. It took me 30 minutes just to order my food."
• "Waiting over 30 min to get our food. Looks like they have enough employees, but the urgency isn't there."

Management and Staff

Pros:

• "The supervisor Jai (can’t remember 100%) has a great team! Smiling faces, fresh food, and proactive correction."
• "The atmosphere at first glance is chaotic but as you get close to the front you see how cheerful, collaborative and helpful ALL the team members are."
• "Pat was effortlessly friendly, full of life, super personal and not only kept us chuckling while we waited for our order, he did the same for everyone who picked up their food."
• "All the staff are nice and friendly, no doubt."
• "Ordering food was great. The workers taking the order were pleasant."
• "I want to give a Super Thank you to the awesome staff on duty Thursday 7/27 at 8pm."
• "I appreciate another staff member coming out to opening up the line, letting the other let down customers back on line to order."

Cons:

• "Came in 25 mins before close for a milkshake and this particular employee MARCUS claimed the milkshake machine was done for the day."
• "Arrived here at 9:27 pm online said they close at 10 and the cashier yelled from far 'we are close' mind you there’s still 30 minutes to closing time."
• "They had so much staff on hand when I went there yesterday, but they were disorganized."
• "Management doesn’t really seem to be doing their jobs and the employees seem lost."
• "Staff and manager are all incompetent."
• "The manager was no where to be found."
• "Worst chick-fil-a ive ever been to. Staff were arguing with management, took over 20 minutes for me to get my order."

Food Quality and Price

Pros:

• "Food was hot and fresh but pricey! $33.48 for a Meal with large iced tea, a vanilla shake and a large cobb salad."
• "The chicken breast sandwich was good and the sauce to put on it not so bad."
• "Chic fil a breakfast is ten times better than their lunch and that’s what I came for the food was perfect!"
• "Food great. Never have an issue with food."
• "To my surprise they have the peach milkshake here despite this chick fil a being in a travel plaza, and my sandwich and fries were still hot when I got home."
• "The dining area is a nice size. The food was fresh and well portioned."
• "Let me start by saying the food is awesome!"

Cons:

• "THE WORST!"
• "Worst mistake out of all: They don't have Chicken Strips (my food was all soggy and gross)."
• "My grilled sandwich was tasteless and too small."
• "Waited over an hour. Food was not up to Chick-fil-A standards. Over fried, way too salty."
• "Not the Chik-fil-A I’ve come to know and love... food not cooked to meet standard."
• "the food was cold and they had no chic Fil a sauce imagine at a chick fil a restaurant."
• "EDIT: food quality has gone downhill very BAD Raw spots in the chicken watch what you are eating."