Wendy's Reviews Summary

Customer Service

Pros:

• "SHE WAS HAPPY, FRIENDLY and I KNOW SHE GOT MY ORDER CORRECT!!"
• "Super friendly & polite drive-thru folks..."
• "Angelica was absolutely fantastic. Made sure my order was exactly as I wanted and even helped me with a concern I had."
• "There is a very sweet lady that works behind the register inside that works lunch hours who I often get during my lunch break and is an absolute saving grace to this place."
• "The staff seemed very nice and immediately took care of the missing items."
• "I appreciate their effort and their upfront communication."
• "The manager is nice."

Cons:

• "This has to be the most God-awful Wendy’s in all of South Jersey!"
• "They get my order wrong 9 out of 10 trips."
• "The drive thru is awful! This Wendy's has gotten super slow and they take forever to serve you."
• "Lady was rude about it through the drive thru."
• "The staff was clearly overwhelmed and flustered."
• "A girl with purple hair took my order tonight and was rude."
• "Both the young man and the manager were very rude when I asked why was I able to order something they didn't have."

Cleanliness

Pros:

• "The food is done right and the place is kept clean."
• "The inside is clean as far as i can see."

Cons:

• "Tables filthy as if they weren't cleaned."
• "Bathrooms are filthy."
• "The place was filthy. I walked around the eating area to find a cleaner chair to swap for, and there was not a single chair that didn't have food caked on the seat cushion."
• "They need to invest into some new furniture. The tables and chairs look like they were white with a greasy rag."
• "For a place with no eat in situation the dinning area was filthy."
• "One of the most disgusting experiences of my life."
• "I don't recommend this location, they don't care."

Food Quality

Pros:

• "Every single thing I ordered was fresh, hot, and crispy!"
• "Although perhaps a little bit more expensive it isn't really that big of a difference for the better quality food."
• "They actually put the cheese on the burger and always fresh food."
• "The food was nice and hot that was good."
• "Nuggets were okay after we switched them out for the spicy we asked for."
• "The burger was hit and good. Got my food quick."
• "I'm not a huge fast food fan, but this particular Wendy's has not disappointed me in terms of freshness quality and service."

Cons:

• "baconator fries have a squirt of cheese and burnt bacon, spicy chicken on my sandwich was hard, frosty was watery."
• "The Honey Chicken sandwich is so small it only takes 2 bites and it's done."
• "Some the fries were definitely not cooked through."
• "Got home, missing a sm fries and sweet tea instead of reg."
• "I ordered a Swiss sausage croissant my croissant was cold and the sausage was not done all the way."
• "Disappointing serving size. Only filled large frosty cup 1/2 way."
• "Every time I go to this Wendy's they mess up my order. I ordered a double burger but only received a single."

Management and Staff

Pros:

• "Absolutely do not go to this Wendy's unless it is during the day to the head manager is here her name is Betty she is great and does an amazing job."
• "It appears to be getting better overall with new management as well."

Cons:

• "This is by far one of the worst ran businesses in the state of NJ."
• "They have now managed to screw up my order in some form the last 5 times I’ve gone here."
• "To be as lazy, unmotivated, rude and disorganized as their current staff and management is completely unacceptable."
• "Absolutely the worst service in the area out of any food place."
• "Every single time I have visited this location they manage to screw up the order EVERY...SINGLE...TIME!"
• "The older lady at the counter was quite grumpy!"
• "Horrible service the shirft manager was more worried about flirting then her job."