Barnes & Noble Reviews Summary

Staff and Service

Pros:

• "The staff of course is always ready and eager to help."
• "The staff here is top of the line. Very friendly and helpful."
• "The lady was very helpful in helping us find the book she needed for summer reading."
• "Good selection of books and a very friendly, helpful staff."
• "Workers are polite and professional."
• "The staff here is incredible."
• "The employees are always super nice and friendly."

Cons:

• "I went to get a coffee at star buckz. The rude girl asked me for personal information that had nothing to do with my transaction."
• "Then a young girl started doing the reading and she seemed like she didn’t want to be there at all."
• "Had a horrible experience with the cashier. She was so rude."
• "The nasty little girl behind the counter kept degrading my coworker."
• "The staff was rude to my autistic daughter and the staff in the children's department knew nothing."
• "The cashier had the most disgusting attitude."
• "The woman in customer service (older woman, dark hair with glasses) was an absolute nightmare to deal with. Rude. Condensing."

Store Atmosphere and Layout

Pros:

• "This location is great for families, students, and anyone. Looking for a smart, fun, wholesale hangout spot."
• "Great ambience and aroma of new books around."
• "Just a lovely atmosphere!"
• "Very calm and peaceful atmosphere."
• "It's wonderful to still have a place to actually hold and turn the pages of a book."
• "It’s a nice store very clean and organized and quiet."
• "It's always very clean and cozy, gives the feeling of a library without the stuffiness."

Cons:

• "Just decided to print a paper labeled 'unisex' and placed it over the original women’s restroom plaque while the men’s restroom undergoing renovations, which led to a frightening experience for a customer."
• "Lackluster and disappointing. Despite the size, the variety is poor."
• "Not a big fan, very cold and standoff-ish place anymore, even in the coffee shop."
• "The bathrooms were atrocious, the staff too sassy for their own good."
• "It's hit-or-miss with the staff. Some are knowledgeable and some look like they can't be bothered."
• "The men's room is atrocious. The floor around the urinal was soaked all the way up to about a foot and a half away from the urinal."
• "Now its like walking thru a maze."

Product Selection and Availability

Pros:

• "I really like this Barnes & Nobles. It’s big and well stocked. Not only do they have a ton of books and magazines, they also have a decent selection of toys like Legos and figurines."
• "Children's area is great for a family visit if you have kids."
• "Nice place to pick up a book or two or twenty. They have huge selections of books to browse through, but it's usually very busy, so expect lines and crowded book sections."
• "Such a beautiful store. I love how they have added so many new toys and collectibles."
• "Vast variety of books for all ages and for any kind of interests."
• "Terrific selection of young adult books, gifts for readers, cook books, home office decor and needs, things for students, children's games and books for kids."
• "Great bookstore it has every varieties of books, magazines it also has science to board games for all ages."

Cons:

• "Have every book I come in to get except when it comes to Black authors."
• "It seems there’s only parenting books in store. Have to go online to get books for kids to help them understand."
• "Awful, the location is convenient because of the drive through, but they always screw up both drinks and sandwiches."
• "I am very unhappy that the store will not match their online prices."
• "I couldn't find any small paperbacks (about $7.00 to $9.00)."
• "however some genres seem under stocked at times."
• "Specific books can be quite difficult to find, and organization of isles seems odd."

Membership and Pricing

Pros:

• "Make sure you get a membership too... it's absolutely worth the price if you love books!"
• "Purchases 2 books for birthday gifts as well as several for myself at great bargain prices, and became a B&N member for $25, resulting in nice savings."
• "You can also order online from the Barnes & Noble website and pick items up here if you're in a rush."

Cons:

• "The only reason it got a 4 instead of 5 this time was because of the way I overhead, a manager from the service desk area, speak to an associate or customer about a free book."
• "I do have a membership but since I moved I no longer get coupons mailed to me."
• "Do not purchase the membership they try to push. You will not get most of the benefits they claim."
• "Scammed me into an autopay membership. When I canceled, I wasn't informed I had 2 memberships."