Total Wine & More Reviews Summary

Selection and Variety

Pros:

• "They also carry an amazing collection of high end whiskeys & scotches & other various spirits."
• "Great wine and beer selection."
• "The best part of Total Wine is the mix and match beer area. They have a huge selection of craft beers."
• "Great beer & hard alcohol selection and nicely clean setup."
• "Great selection and fair prices here, too, with constantly improving local beer options."
• "Excellent selection of wines from all parts of the world."
• "The place to go when you need wine, including rare wines."

Cons:

• "The inventory of American wines from Oregon, Washington, and California for this holiday season were pretty picked over."
• "Though I'm not really digging the new beer set up."
• "They have so many wonderful options to pick from but at times there are too many that it becomes hard to find what you're looking for."
• "I was very disappointed to see the huge increase in individual bottle prices."
• "The wine displays are deceptive to the point of being criminal... Management can say whatever they care to, they are NOT telling the truth and are willfully deceiving customers and overcharging them."
• "I came here years ago and loved the wide selection of beer and wine but... Turns out it, and a few of the others from my make your own 6-pack were way beyond their best by dates."
• "However, since the Pandemic took over there are favorite items I have not been able to get."

Customer Service

Pros:

• "The staff is very helpful, advising about selections and new items as well as confirming inventory."
• "I come here in the evening occasionally & usually I am greeted by Mark. He’s always really warm & friendly."
• "The staff members were friendly, knowledgeable, and readily available to assist with any questions or recommendations."
• "The staff are helpful and curious."
• "A big Shout Out to ANDREA, a fabulous addition to the team and always has customer service a number 1 priority and has exceptional personality."
• "Jessica the Cashier was very friendly down to earth and professional!"
• "The customer service is always friendly and knowledgeable, from the floor associates to the cashiers."

Cons:

• "Manager today was very rude to me."
• "Customer service is sketchy with very few people on the floor and there's typically a wait to check out even when the store is not crowded."
• "The staff could be a bit more knowledgeable when it comes to wine selection & pairing."
• "Maybe learn about the products you're selling before you give people an attitude. Just a thought."
• "The staff on the other hand are nothing but pushy salespeople."
• "The staff largely was unfriendly towards me in both of my visits."
• "This rating and review is for Shawn. Very rude is all I have to say."

Pricing and Discounts

Pros:

• "Prices overall are very reasonable."
• "Offers an extensive selection at competitive if not discounted prices so it's usually one stop shopping."
• "Widest spirit and wine selection with Lowest prices around to shop."
• "If you pick up 6 bottles, you automatically get 10% discount."
• "Prices are generally competitive, and there are standard discounts on cases, plus mailed and emailed coupons."
• "Sign up for the loyalty program and you'll get coupons to give you additional discount."
• "A great selection of affordably priced local, domestic & foreign liquor."

Cons:

• "I got double charged for a bottle of wine... Well there goes all the savings."
• "Their prices are about the same as other stores with the exception of high-end stuff."
• "The rewards program is supposed to create additional coupons and perks, though I haven’t received an email in months."
• "They offer a member loyalty program however it has never functioned properly for me despite having registered more than once."

Store Experience

Pros:

• "This place is really cool. It's the home depot of alcohol!"
• "Parking is free and very easy with a shared lot."
• "Place is really cool, great selection, decent prices and helpful staff."
• "This is the place to go if you want a huge selection."
• "The prices are absolutely fabulous and the service is amazing!"
• "Very nice wine and beer selection, no matter what country or vintage you are looking for."
• "Mega-liquor / Wine store featuring a wide variety of wines (domestic & international)."

Cons:

• "The lot is on a hill, which can make it difficult with heavy shopping carts."
• "It has gotten very frustrating to shop here these days!"
• "Today I arrived shortly after store opening and found the ladies room to be an absolute FILTHY MESS!!!"
• "The parking lot can be chaotic at times."
• "Sometimes the lines get a little long, but it's nothing overwhelming."
• "Only gripe was how long it took to check out. They only had one register open at first."
• "I had about 3 mins to enter before they closed. The representative said couldn't enter even though it wasn't 10pm."