"Carolina, the esthetician that performed the treatment, was very professional and thorough."
"I did laser hair removal with Jalicia and she truly is dedicated, a good listener, patient and understanding."
"She made me feel very comfortable and relaxed about the entire process."
"Everyone here is so professional the aesthetician Antonia was so wonderful during the procedure she explained to me everything I needed to know."
"Definitely book with Jalicia! She is so kind, patient and very informative!"
"Nicole was extremely informative and calming."
"Nurse injector Nicole was absolutely fabulous! She took the time to explain my procedure thoroughly and had the best personality!"
Cons:
"Didn’t respect the time agreement over the phone. Made me wait one hour and put creams on my face only to not do anything and tell me to reschedule."
"I am really disappointed with Slate Medspa today was the second day that they rescheduled my appointment at the last minute."
"Just not happy with my service."
"I was rushed out of the facility as quickly as I was brought in."
"Unfortunately it was one of the worst experiences I’ve ever had at a spa, I saw Mary Ann... I can not believe a spa would hire such technician."
"Horrible experience. The manager Monica talked down to me."
"She was just very unprofessional because instead of reassuring and informing me throughout the procedure, she seemed more insecure and defensive whenever I asked any questions."
Cleanliness and Comfort
Pros:
"The décor is very chic and the treatment room was very clean, comfortable, and organized."
"I felt completely safe as everything was clean and sanitized in their beautiful waiting room."
"The place is incredibly clean and everyone makes you feel so comfortable and welcoming!"
"I was immediately blown away by the cleanliness of the facility."
"The place is beautiful and very clean, very very clean, which to me is the most important."
"Everyone was in a mask and gloves, they were taking temperatures and the facility was clean and not crowded."
"They’re super clean and always so welcoming."
Cons:
"The things I didn’t like is that before starting the treatment the esthetician used a warm towel to open up pores, and that is not enough to prep your skin before a pore cleansing facial."
Results and Effectiveness
Pros:
"Can already see the results and I just finished!"
"Then moved onto the cool sculpting and had results I was looking for."
"Their products and procedures are effective and totally worth every penny."
"I had the best experience! I did not know what to expect. I was extremely skeptical and did not expect it to work at all. 1 month later and i already saw a huge difference!"
"I already see an incredible difference in the tightening and brightening of my skin!"
"After 5 sessions my hair growth is minimal."
"After the first treatment my skin looked AMAZING! It still does."
Cons:
"Had Double chin injection removal with Raquel and it didn’t work no change or results."
"I spent over $10,000 on coolsculpting and got zero results."
"I had coolsculpting last year and I saw ZERO results at this location in NJ."
"Cool sculpting isn’t worth it. I lost weight and my arms don’t look different from the original photo."
"After 9 treatments, this is absolutely absurd that I am still shaving daily."
"Neither experience gave me results."
"This treatment did absolutely nothing to my skin in anyway that it was marketed as."
Price and Transparency
Pros:
"I love that she was honest unlike some other places that just want to sell as much as possible."
"First I would like to say that when I went to the Slate Medspa in Paramus and met with Cheryl Mead, the sales consultant, I liked her immediately, she is absolutely professional, honest and very informative."
Cons:
"I called to book a fractional laser treatment and they told me over the phone that it will cost $280 but when I visited them the price was 600 after discount."
"I was left with no other option but to pay for 1/2 with promises that it would be there for me to use it whenever I'd like, no time frame given."
"I paid $4000 for two sessions for “guaranteed” results... after waiting 4 months there was no weight lost or noticeable results from my before and after photos."
"I’ve been here serval times and spent lots of my hard earned money on treatments, and I have felt that every time I come here something always changes or they aren’t truly honest with the outcome or price of their treatments."
"I would greatly appreciate a refund for the filler that was thrown out without my knowledge or consent, despite the $200+ value the remaining filler had."
"Firstly this place ripped me off."
"I do not suggest coming here for injections, and if you do be weary of your money."
Professionalism and Ethics
Pros:
"The staff is very nice and knowledgeable, and make you feel right at home."
"The staff is even better. Very beautiful staff, they're all very knowledgeable and comforting."
"The team here is amazing, very informative on all the treatments they offer and super sweet!"
"The people who work there are incredibly charismatic and accommodating."
"The staff was very welcoming!"
"The staff at Nu Image Medspa were so kind and helpful."
"The entire staff was a pleasure to work with especially Raul!!"
Cons:
"Tips should never be expected I found this rude."
"I also know that it is illegal to ask for cash tips from customers in a medical office, this business does that and I don’t think that it is fair for them to make their clients feel they have to tip after medical procedures."
"The doctor listed on the door does NOT work at the spa."
"I hardly fall for gimmicks but I truly felt like this was a gimmick which I was extremely surprised about considering the amount of followers and reviews this place has."
"BEWARE!! I booked a consultation for one of their services... I was told I was not able to get the procedure done, and someone 'overlooked' that I could have a serious complication based on my medical history."
"I was not given any post care instructions, which is a form of malpractice in the state of New Jersey."
"Worst experience ever all they want it’s your money, the lady Cheryl is so rude."