Susquehanna Valley Harley-Davidson Reviews Summary

Customer Service

Pros:

• "Customer service is top notch and even called a few weeks later to make sure I was happy with everyone that helped me."
• "The entire dealership is top shelf professional and the Only place for your Harley or accessories. Love This Place!!"
• "Everyone at SVHD make you feel part of a family."
• "Highly recommend stopping by, such a good vibe walking into the place."
• "The team was friendly, helpful, punctual, efficient and mindful of our time."
• "Staff is easy to talk to and always willing to talk about their inventory."
• "The staff is always very friendly and polite."

Cons:

• "I found this place on the surface to be friendly. I later found out that once I left the dealership they are not friendly towards me since I am a transgender woman."
• "Today my wife stopped to get a part an a employee was too busy showing pictures of a trip he took to the other employee to bother to help her."
• "When you go in for a part and one guy says he can't help because he's in training and the other guy ignores you and continues to talk on phone for 15+ minutes."
• "The one sales guy was just sitting on his phone. I'll go to another dealer that actually wants to help customers."
• "I was called a few days later and told that I had a mechanical issue and they would look it over... They finally got it running (it ran just fine when I took it in) and I was told to come get it. I made it 2 blocks before it died."
• "Unbelievably bad experience. I will never go back."
• "After riding 3500m, my back brake went out... they said there was no parts anywhere & they were too busy to care."

Sales Experience

Pros:

• "Every single person that works at susquehanna... treated us amazing and welcomed us to the harley family!"
• "Kyle is who gave me a call and the rest is history, we worked everything out and on to my 3rd new bike."
• "They treat you the most respect and make you feel like family."
• "Susquehanna Valley Harley Davidson is like a family friend place in addition to a wonder motorcycle dealership."
• "Best Buying experience I have had in 35 years, and I've owned many Harleys from multiple dealers."
• "It was by far the most stress free buying experience I've ever had."
• "These guys were awesome! That is exceptional service extended to a couple of people just blowing through their state."

Cons:

• "Came in on a Sunday afternoon to look @ a new 22' Pan Am... Dan said sorry nothing I can do."
• "Sales counter ladies were very nice... never got greeted or acknowledged I was there and interested."
• "1500 miles later I am sitting waiting for a tow because the rear bolt of the rear caliper dropped out while riding."
• "I came in today and looked at a Street 750... I walked because it seemed shady that he wanted so high above KBB and Nada."
• "Somehow when I was checking on Google Maps to see how late you were open and was reading through some of the reviews I accidentally gave a one star review."
• "All-in-all we took our business and 2 bike purchases to Appalachian Harley."
• "I was informed that the sales associate was in contact with and possibly even knew the previous owner of the bike I purchased but yet I wasn't provided a second key, FOB, or even the 5 digit security code."

Staff and Service

Pros:

• "Employees are friendly and knowledgeable."
• "Dave Tull the owner is very hands-on... Corey the parts and service manager, Ken, the service advisor in all the staff back in the maintenance shop are top-notch people."
• "Nice, clean, quiet, knowledgable as i was asked...if i needed help 2 find anything."
• "Susquehanna did right on the repair work."
• "Owner Dave was personal and super easy to work with, even getting me another set of keys for my bike at no cost."
• "Michael, the finance individual, worked extremely hard to get us the best interest rate he could find."
• "Stopped in last night for an annual inspection on my SV650. The service department folks took me in on short notice and helped me work through a minor tech problem as well."

Cons:

• "No cons mentioned."