Once Upon A Child - Maple Shade, NJ Reviews Summary

Product Selection and Variety

Pros:

• "They have all kinds of baby gear at unbeatable prices."
• "This store was clearly marked girls, boys, shoes, toys, etc."
• "The store is clean and there are a great variety of clothes for boys and girls size preemie to size 16."
• "Went in looking for a gift for my brother's baby shower, they had a great selection."
• "You can find new and gently used clothing. I'm never disappointed when I come here to buy there's always variety."
• "They always have cute stuff to buy at fair prices."
• "Great consignment/thrift store with great children's finds."

Cons:

• "If you're looking to sell or consign your child's clothing don't bother."
• "Please save yourselves the time and do not try to donate anything here."
• "The store itself is very untidy and unorganized- overall very poorly managed."
• "Store disorganized when it came to the toy section. Allowing children to treat the store as if it was a playground."
• "Their store is also so jam-packed with stuff, that’s being sold at the same price as regular stores."
• "However, the shoe area is usually in a jumble."
• "For a place that sells 'hand me downs' they sure are expensive. For no reason."

Customer Service

Pros:

• "Absolutely love the store and the card program."
• "The staff is always so nice and helpful too."
• "Staff was very helpful and friendly."
• "We had a great experience at the store in Maple Shade, NJ."
• "The employees and managers were very friendly and the store is well managed and organized."
• "Employees are always nice!"
• "Oh, very nice customer service. Never seen such a cheerful staff members."

Cons:

• "All of the girls I have dealt with in there are VERY RUDE."
• "RUDE !! My first and last time coming here … these people working here are miserable …. Maybe they shouldn’t be working in customer service."
• "The staff is extremely rude."
• "Staff is very not very friendly and are usually talking about things they shouldn’t be talking about in front of customers."
• "They act as if this isn’t their job and are forced to do it."
• "Very good business, but some of the staff needs an attitude adjustment and a training course on how to conduct themselves professionally."
• "The staff is 100% unfriendly. (most of them)"

Pricing and Value

Pros:

• "I recommend buying one of their reusable shopping bags because you get an even bigger discount when you shop."
• "Reasonable prices on clothing and some toys but the shoe department was overpriced."
• "Nice clothing and lots of cool toys at very low and reasonable prices."
• "I can always find great deals here! I always leave happy and I can dress my toddler adorable for a great price."
• "Great prices for gently used baby clothes, toys, and other items."
• "Sales are very frequent on already greatly reduced clothing shoes and toys."
• "Today, the winter clearance was 90 (yes 90) percent off. Can’t beat that."

Cons:

• "When I first went to once upon a child the prices were great. However I just went this past weekend and I noticed that the prices have increased."
• "I don't know what they base their buying prices off of, but they basically only give you $2 per item for the stuff you sell, even if items are new or practically new."
• "Just went yesterday and was disappointed to see such high prices on such worn clothes."
• "They have incredibly over priced items. A stained used bassinet is listed for $60."
• "I feel like they're a little overpriced for some items."
• "One coat I found was $40 at this store and a brand new one was $29 on amazon."
• "Prices are not great. They want close to retail a lot of their items."

Store Atmosphere and Cleanliness

Pros:

• "It is very clean and organized. Friendly staff. Great prices."
• "Nice clean store and very organized!"
• "Clean, friendly atmosphere, bright lighting."
• "The store was clean, well organized, crowded, but not in a messy way."

Cons:

• "The place smells bad it smells like dirty clothes."
• "While shopping the associates wouldn't let a very pregnant women use the restroom."
• "The clothes aren't clean and the store smells of mold and mildew."
• "The lady was beyond nasty and rude saying it’s a busy morning I don’t know what number I’m at blah blah."