"The food is good quality and not too pricey, and the service is friendly."
"The salsas were delicious too!"
"Everything tasted fresh and had so much flavor."
"Probably the most authentic tacos I’ve had outside of Mexico."
"The meat is juicy and tender chopped into the perfect size pieces glazed with all the fixings."
"Delicious. Got one steak, one chicken, one pork taco. Corn tortillas are toasted perfectly, meat is tender and seasoned beautifully, and toppings are fresh."
"The food is so authentic and fresh!"
Cons:
"Too expensive for small tacos and the taste is not great and doesn’t have many ingredients."
"The tacos here are ok. The tortillas are too thin and impart no flavor or substance."
"Their chicken is kind of dry and slightly burnt."
"Meat had no flavor whatsoever."
"Meat was dry, staff was not welcoming and gave us attitude when we were asking questions."
"The food was a bit too spicy for me, though. After the second bite, I couldn't taste much else."
"Food wasn't more impressive or tasty than Chipotle."
Service
Pros:
"The staff is nice and the workers are extremely helpful."
"The staff is absolutely fantastic, they're always friendly and helpful."
"Not only were they welcoming, but also extremely patient for tourists to feel comfortable."
"Staff are friendly, hardworking and motivated."
"The different managers are always super friendly and they truly care."
"The team was incredibly friendly and attentive, loved that they interacted with us while also making our tacos."
"The customer service has been amazing at this place."
Cons:
"The process of getting the food is unnecessarily chaotic."
"Wildly unprofessional service."
"The people that prep your food, they can barely hear you with the loud music playing and are very much rude."
"Lady at counter was a bit rude. Cook who took my receipt was also a bit rude."
"The food was good but the person taking our order did NOT Listen."
"While the customer service isn't horrendous, it lacks professionalism."
"They cannot hear when we speak."
Atmosphere
Pros:
"Love the setting, and employees. Really gives off an authentic energy."
"Very Mexican atmosphere."
"The place has a cool Latino vibe, like a cantina."
"You can feel the authenticity in the food, people and atmosphere."
"Great authentic atmosphere."
"The ambiance is always lively and full of energy."
"There was a carnival atmosphere with lovely Mexican music in the background."
Cons:
"They only have standing room to eat. There’s no bathroom to use."
"Little warning...if you're looking for a place to sit down and eat....this is not the place."
"People with certain disabilities who may not be able to stand for long periods of time or have any conditions that increase the risk of urinary incontinence... this location isn't welcoming."
"Just standing tables and no seats are available so the turnover is quite quick."
"The only downside to this place is I wish there were tables and chairs to eat more comfortably, and a bigger space to feel less crowded."
"You have to stand and eat as there's no seating inside the place so just be aware of that and if it gets too packed you won't have anywhere to even stand and eat."
"For single and for couples suitable but for families not so suitable. Limited space, no table to sit."
Value
Pros:
"Worth the wait for sure."
"This place is a bit pricey, but if you want to treat yourself, go and give it a try."
"All of these items are also extremely affordable. Tacos are $3.50-3.75 each."
"You can't beat the quality for the price!"
"Everything tastes fresh made, the staff work hard and efficiently despite long lines, and I always feel like I get my moneys worth."
"For the amount of meat and extras you get per taco, the price point can't be beat."
"Food is good value for New York."
Cons:
"This place is little pricey but totally worth it!!!!!"
"$4.75 a taco is a bit pricey for meats needing flavor."
"It’s damn near $6 for each taco but it was tasty so I didn’t mind."
"Tiny portions and way too expensive."
"For the value of the money. a bit pricey."
"Be warned, this place can and might elevate your tortilla/taco experience by a lot, especially if you are willing to give a pass to the price tag per taco."
"13 tacos and 2 drinks totaled $70-80."
Ordering Process
Pros:
"Easy to order quick to make and everlasting flavor to eat."
"The menu is simple and easy to quickly order then receive your food call right away."
"Service is fast, friendly and accurate."
"Quick service."
"Service was quick and friendly."
"Service was friendly and quick."
"Long lines that move fast."
Cons:
"The process of getting the food is unnecessarily chaotic."
"Tacos are great hence the long lines but they have the dumbest system of paying but not sending the order to the kitchen so you wait forever on the next queue which is totally chaotic."
"The music is way too loud."
"A quite complicated ordering system got me confused."
"Awesome tacos, but the ordering process is overly complicated for no reason."
"Once your order is ready, the chef has to basically make eye contact with you in the crowd or remember your face in order to hand over your food."