Gem Pawnbrokers Reviews Summary

Customer Service

Pros:

• "Lorne is honestly the guru of customer service!"
• "Good customer service..and inform me when my paw is past due."
• "The impeccable customer experience I had and the top tier customer service."
• "They have great customer service as well- very low pressure, friendly, helpful people."
• "I cant remember when last i got this much good customer service."
• "Corey and Kaid was absolutely beyond phenomenal."
• "Great customer service is hard to find but the customer service I received from this Gem associate Guertley was outstanding."

Cons:

• "This place used to be a good place I don’t know what’s going on now don’t believe the reviews you see up here."
• "ALL of the five star reviews posted are FAKE."
• "They don't give you a fair deal to give you less than you should get and that's the only thing that bothers me."
• "REALLY think about whether you’d like to waste your time and energy coming to a place like this, that truly under values all items."
• "STAY AWAY FROM THIS PLACE FOR GOOD.LOW BALLING IN PRICE AND NOT BEING WELL TRAINED IN ALL ELECTRONICS AND CAMERAS."
• "I Definitely didn’t like the way the Dyke was low balling me."
• "I won’t ever go back then offer me $10 for my TV this place used to be a good place I don’t know what’s going on now."

Staff and Service

Pros:

• "Anthony took care of me today."
• "Mr. Santiago kept in communication and when I had the funds to get my Bass Guitar out, Mr. Santiago was right there as he promised."
• "Miss Jonelle was a wonderful help but even more importantly, a positive and supportive human being."
• "Bianca gets you top dollar loan&will personally call you to remind you of loan approaching date to pay interest or redeem."
• "The staff is welcoming and informative about the lending process."
• "I have been dealing with Gem for over 20 years, and have never had a bad experience."
• "The entire staff is amazing."

Cons:

• "Corey only offered me $50 for my impeccable item currently valued at $700 retail."
• "It’s a good place to buy jewelry which I did the loops were loose they send the earrings out and only fixed one and I lost the one that they didn’t fix."
• "then offer me $10 for my TV this place used to be a good place I don’t know what’s going on now."
• "He just broke my scouting camera door latch."
• "I won’t ever go back then offer me $10 for my TV this place used to be a good place I don’t know what’s going on now."
• "STAY AWAY FROM THIS PLACE FOR GOOD.LOW BALLING IN PRICE AND NOT BEING WELL TRAINED IN ALL ELECTRONICS AND CAMERAS."
• "I Definitely didn’t like the way the Dyke was low balling me."

Recommendations

Pros:

• "I will be doing business here again. 10/10"
• "I will recommending this store to all of my friends!"
• "I would definitely recommend Gems to my family, friends and co-workers."
• "I will always referred my family & friends to this place to do business."
• "I'll recommend Gem pawnbrokers and Renata."
• "I recommend GEM Pawnbrokers because of this experience!"
• "They truly care about their customers, and I will HIGHLY recommend this place to others."

Cons:

• "REALLY think about whether you’d like to waste your time and energy coming to a place like this, that truly under values all items."
• "STAY AWAY FROM THIS PLACE FOR GOOD.LOW BALLING IN PRICE AND NOT BEING WELL TRAINED IN ALL ELECTRONICS AND CAMERAS."
• "I won’t ever go back then offer me $10 for my TV this place used to be a good place I don’t know what’s going on now."
• "I just can’t even first time going and of course last time going .....once I pick up my ticket."