McDonald's Reviews Summary

Service Speed

Pros:

• "They served me quickly and all my items were there."
• "The staff does their best to serve you as quickly as possible even when the store and drive thru are filled with customers."
• "wife is going to have a procedure tomorrow and could only have a milkshake. Not only did this Mcdonalds actually able to make one, but their drive thru was super quick."
• "Just came back from the drive thru. I placed an order online and I was out of there in less than 10 minutes."
• "These days, the pick up service is pretty fast after online orders."
• "Tell me, what’s the best fast food place. This is by far the best fast food place. You are served so quick, not only that prices are good."
• "By Far... The Best McDonald's experience I have ever had.. !!! Very Courteous and Friendly staff....food was Fast and Superb....!!!"

Cons:

• "Service here is slower than any McDonald’s Iv ever been too and unfortunately it’s the closest to my home and the service is consistently slow!"
• "Takes about 15 minutes to get your food even if there's only one person in line."
• "Drive thru everyday is insanely slow."
• "The drive through lines are ridiculously long."
• "The slowest mcdonalds EVER....I just dont get it...they shouldn't even get a star."
• "You order a $6 order to have to wait over 40 mins to pay and receive."
• "Drive thru wait times nearing 60 minutes."

Staff and Management

Pros:

• "Whatever crew was there at 3pm today was great."
• "Great experience today and it looks like Ray is leading a great team."
• "The staff is much nicer than other McDonald's I've been to."
• "Staff is friendly and nice."
• "The staff is kind, especially the cleaning lady who used to bring us our orders."
• "I love great friendly, personable customer service."
• "Overall the staff was friendly and attentive; guest sitting area and bathrooms were clean."

Cons:

• "Staff was rude when we brought it to their attention."
• "The people in the drive through window have horrible attitudes."
• "Horrible service. Rude employees, especially the managers."
• "The manager got mad at me when I complained about the worker mopping over my feet."
• "The manager Merlin was not even helpful and did little to nothing to acknowledge the complain."
• "Worst service, rude managers and staff."
• "Management really needs to reassess the quality of workers they have at this place because this is just unacceptable in every single level."

Cleanliness and Maintenance

Pros:

• "This location is clean and modern."
• "The place is normally clean by this one asian lady who is very nice and greets everyone at the door and helps you order food on the electronic menu."
• "I will be deleting my previous negative review from 3 years ago as I love to see a business improve!"
• "The inside of the store is spacious and well furnished."

Cons:

• "The seating in this place is terrible."
• "The tables were dirty, the floors were sticky and dirty in parts and half mopped."
• "In Mcdonalds when you are customer and buy food and after you want to add drink everywhere drink is free when you add, but this Mcdonald staff makes low I asked but they didn’t added me drink, tables are dirty, restroom not cleaned and staff so rude."
• "Place was little too cold in my opinion, almost everyone was wearing their jackets; therefore the food got colder faster."
• "The worst McDonald's restaurant I've ever visited."
• "This is the WORST McDonald's I've ever been. Yes, The place is brand new but the employees are unprofessional, impolite and inconsiderate."
• "The worst McDonalds in the area. Do not even attempt to order inside there will be 2 people in front of you and it will still 30 minutes to get your food."

Order Accuracy

Pros:

• "My order is correct every time I have gone."
• "This is one McDonalds that got the entire order right, with all the sauces we requested online and even more."