Chick-fil-A Reviews Summary

Customer Service

Pros:

• "All the employees were very friendly and it makes you wish every fast food restaurant had the same."
• "The best staff you'll find anywhere. Very helpful and the place is always clean."
• "Just left with my husband in complete awe of the hospitality."
• "Staff is dedicated and motivated toward customer service."
• "Customer service is top notch as far as fast food is concerned."
• "Everyone is very enthusiastic and happy to work and that’s the best thing to see in a fast food place."
• "The staff lives up to the chick-fil-a customer service standards."

Cons:

• "This place used to have great service but it went downhill fast."
• "Seems like your employees are not been treated good by Management or pay decently."
• "Very rude woman who works there and if someone stole an order from delivery table they won't remake it even if the delivery place calls them asking to remake it."
• "The staff members are unprofessional and downright childish."
• "It seems as if some of the cashiers are inconvenienced that they have to take your order."
• "Negative attitude toward delivery guy(dasher)."
• "The staff and the supervisors were not wearing their face masks properly."

Food Quality

Pros:

• "Overall the quality of the food was excellent."
• "Their chicken is delicious. The salads are fresh and fantastic."
• "Always fresh and delicious food."
• "The food is great but it’s also their customer service that I am impressed with."
• "The food is fresh and delicious."
• "The chicken strips we ordered were mouthwatering plus loved the complementary ice cream at the end."
• "Everything is fresh and high quality."

Cons:

• "However, my burger was slightly cold and the patty was not hot as expected."
• "Waited another 20 minutes and had to ask 3 times only for them to bring out a soggy piece of chicken slapped with a piece of cheese straight out of the fridge."
• "Today's food wasn't served as hot as it normally is potato wedges or fries or undercooked damn near white."
• "They forgot my cookie and shorted me a chicken nugget."
• "The fries were so salty we couldn’t even eat them if we wanted to."
• "Food was subpar. Grilled sandwich was dry and grilled nuggets were just chopped up chicken breast dry as well."
• "The chicken was beyond dry on his sandwich."

Order Accuracy

Pros:

• "I have not seen any other establishment that takes orders in the drive through, you pay for it and it is ready by the time you get to the window."
• "NEVER got home missing something so in my experience 100% completion of my order every time."
• "The food was ready once I got to the window and paid."
• "Once getting in line, it started to move quickly, my order was taken quickly and understood clearly."
• "Very organized staff. I went through the drive thru and all I got to say is I was very satisfied."
• "The food is always hot."

Cons:

• "Used the drive thru, we were the only vehicle!!! Order taken, received order, and got home to find a missing sandwich and received a Diet Coke instead of Coke."
• "This is the 2nd time I went to this location and they messed up on my order."
• "Probably the worst experience I’ve had in a while. Messed up my order not once, not twice but three times."
• "The food is always good but I am fed up with them always messing up my order."
• "This is now the third time I’ve come home to a ruined meal."
• "They didn’t bring everything that we ordered out to us, the salad was half full and missing items."
• "Too many times do orders come out to customers with something wrong: missing food items, missing drinks."

Cleanliness

Pros:

• "Inside, the restrooms are always clean, I don’t have to look through all 3 toilets to decide where to go, they’re always all clean."
• "The area is kept very clean. The restrooms have complimentary mouthwash for when you finish eating."
• "This location was the cleanest one I've ever seen."
• "The dining area was the cleanest I had ever seen for a fast food establishment."
• "clean and spacious seating."
• "This location is new and clean. Dual drive-through as well."
• "It is a great Chick fil a as usual they keep up with the standard of service and politeness."

Cons:

• "The outside is usually well kept but for the few times I stepped inside usually just to wash my hands it's not the freshest of sense."
• "Bathrooms weren't very tidy as people are friggin slobs."
• "The tables are always dirty. Not cleaned from previous customers."
• "The tables were dirty and the bench seats were dirty as well."
• "Food is 50/50, I've started to expect my order of Waffle fries to either be oily, burnt or Good."
• "Most of the time the service is awful."
• "Drive-thru was painfully slow."

Location & Accessibility

Pros:

• "Never any lines!!! Well except during lunch, but really this place is right off Route 1/9 and no one ever stops by."

Cons:

• "This place is hard to get to! You can see it from 1&9 but it's way in the back of the other stores."
• "It's tucked into this weird corner of a shopping center which causes the access to it to literally be one way in and one way out."
• "It's a bit of a maze to get here in the first place."
• "The food? Never a problem. Customer service? Never a problem. My single gripe with this Chick-fil-A is its location."
• "The Location is absolutely terrible."
• "The chicken sandwiches are delicious. The only problem is the location. Difficult to get there if you're not familiar where the entrance is."
• "How is it that when they are really busy they can pack the orders correctly, but when only 1 vehicle is in the drive thru they screw it up???"