Sonic Drive-In Reviews Summary

Customer Service

Pros:

• "Excellent service. At Sonic if you are on the drive-thru line and your order is ready before you get to the window they bring it out to you."
• "Thank you Mr. Nick for that smile, we so needed that, 5-star quality."
• "Another young professional with a name on his very neat and polished attire arrived with a smile and an apology for making us wait."
• "The attendant was very respectful and polite over the speaker and the gentleman brought the food out within a few minutes."
• "The people had smiles in the voice, you could hear it, the smile was heard through the intercom."
• "Friendly service."
• "The staff still skate out to your car and are very friendly and quick with service."

Cons:

• "I got my food handed to me while the worker completely looked away in the other direction."
• "The blonde lady with the football jersey and raggedy shoes was very disrespectful."
• "Lady brings us the food hands it and says nothing."
• "The lady at the window rudely asks if we are just getting food."
• "Horrible service! The waitress was clearly unhappy to work there."
• "The guys behind the windows who took the order, gave us real bad customer service."
• "The employee rushed us through without getting our complete order, she was rude and arrogant."

Food Quality

Pros:

• "However, when the food does arrive and it is nice and hot, the food is amazing."
• "Food great."
• "The food was great."
• "Good food, imaginative menu and fun place to take kids."
• "We got 2 philly steaks, corn dog, and reese milkshake and they were all very fresh and tasty."
• "Had their XL Cookie Dough shake and it was heavenly!"
• "The Sonic Cheeseburger and onion rings were really good."

Cons:

• "The food was atrocious, I didn't really think you could burn someone's entire order but that's what happened."
• "Every time, my burger is cold."
• "The food is always old and greasy not edible."
• "The French fries were old and stale, didn't get any sauce or napkins with my order, and had stale tater tots."
• "My boyfriend's fries were stale, cold and tasted like cardboard."
• "This place is terrible, The burgers are always thrown together and falling apart."
• "Everything was very disappointing. All the food tasted old soggy."

Order Accuracy

Pros:

• "Occasionally they get the orders mixed up, but we've been here many times, and it's only happened once or twice."