Wendy's Reviews Summary

Food Quality

Pros:

• "Wendy's fries has stepped up there game in the fries wars since back in the day."
• "The food is always quality tasting and my orders are always brought to me in timely manner be it driver thru or dine in."
• "Everyone loves Wendy's burgers, chicken sandwiches and frosties. Very busy, clean, location and my order is always perfect. Fresh, hot, delicious food."
• "Food is always hot a fresh."
• "The burger was hot and fresh and the service was extremely friendly."
• "Ordered from the breakfast menu. The seasoned fries and breakfast baconator were great. The French toast sticks were good."
• "Staff seem like five star restaurants staff very proud food was of the best quality of any Wendy's I've ever been to."

Cons:

• "Ever since this NEW Wendy's opened the food has been terrible."
• "The maple chicken sandwich was dry and not very tasty and the biscuit was average."
• "They gave me cold bread with my burger."
• "The entire condiment section and silverware was were all empty and dirty."
• "This place has fallen so fast. The quality was terrible. The food was cold."
• "First time here! Food is disgusting, burgers were cold."
• "Spicy nuggets were old. Cookie is dusty."

Customer Service

Pros:

• "Went to the drive thru this morning. I just wanted to come on here and say that the cashier Lee is wonderful. She was happy and cheerful. She smiled and was genuinely happy... she makes customers feel like a well known friend."
• "I went there tonight and left with someone else's order. I came back to get the correct order and the Manager was so very pleasant! He fixed my order right away, new food, hot and ready to go!"
• "Herlinda was a great leader helped get my order out when the order was set up wrong she helped the new employee finish my transaction and did it with a nice smile I'll be glad to come back to this location 'always fresh service'."
• "Just wanted to say thank you to the crew of this Wendy's. after my miserable experience of trying to get KFC tonight, it was a pleasant experience coming through your drive-thru and actually feeling like I was provided with the quality customer service."

Cons:

• "The staff there are very rude, it’s dangerous to make turns there and when you do the staff there are not pleasant."
• "The female manager is incompetent of managing her staff or her professional demeanour."
• "Management was very rude and said they didn't have enough people working to run a business."
• "This place need a major over haul on management ... one of the worst Wendy's I have been at."
• "Horrible service the eat in dining room was a mess with employees walking around avoiding mess on tables and floors."
• "A completely nothing professional manager, she was rude, arrogant attitude."
• "Rude staff. A woman opened the window and handed me the food after an 8 minute wait, no greetings, just blank stared in my eye and tried to shut the window closed asap."

Cleanliness

Pros:

• "Visited NJ Wendy's while on a weekend getaway from PA. The restaurant was very neat and clean along with the Women's bathroom."
• "This Wendy's is fairly new to the area. I haven't gone there since it open several months ago, but it is as clean as when they first opened. The staff was very friendly and funny."
• "Otherwise, one of the better and cleaner Wendy's I have been too."

Cons:

• "Every table was dirty and there was a pickle stuck to the tv on the wall."
• "Dirty dirty floors and tables, no ketchup available."
• "Tables were messy but no one cleaned them. Same for the floors."
• "Horrible service the eat in dining room was a mess with employees walking around avoiding mess on tables and floors we took pictures to share with other websites very filthy bathrooms toilet wouldn’t flush and soap dispenser was empty or not working never take your family here!"
• "Been here a handful of times since they opened at this location, at different times of the day/week. Every time it's the same thing no matter how long or quickly I'm served: Food is cold."

Order Accuracy

Pros:

• "Been to this Wendy's location twice - only through drive-thru. Food was consistent both times. Order was correct."
• "Always gets what we ordered at right temperature and never missed any orders till now unlike other Wendy's."

Cons:

• "They got my order wrong they gave me original chicken sandwiches instead of spicy went here on Dad's day I am a father."
• "This is the second time in a 7 day time period this Wendy’s has forgotten items I ordered."
• "Who knew, when you order a Jr Hamburger on the Wendy’s App, you must indicate you actually WANT a hamburger patty on it?"
• "They gave us the wrong order or just decided to give us what they thought we wanted!"
• "I went there tonight and left with someone else's order."
• "THIS IS HANDS DOWN THE WORST WENDYS IVE EVERRRR BEEN TOO.. EVERYTIME ive ever ordered from here I get home and am missing half of my order."
• "They gave me 3 bags and three drinks. I went home I opened the bag and the Oder was wrong."