Chick-fil-A Reviews Summary

Food Quality

Pros:

• "Chick-fil-A has very high quality fast food."
• "The food is delicious and the service is always excellent."
• "Ice tea and leomanaide were the best I've had in a long time."
• "Always a good spicy chicken samich every city I go to."
• "Food is always good, staff is unnervingly friendly."
• "Love the fresh squeezed lemonade."
• "Grilled chicken nuggets were slightly smokey. An tender and juicy."

Cons:

• "Ran out of chick fil a sauce."
• "The grilled chicken sandwich has always been disappointing!!! Feel like they never clean up the griller as the chicken is coated with the black and crusty residue from the griller."
• "The spicy chicken sandwich wasn't spicy and it was pretty dry."
• "Stale/hard/overcooked tasting brown French fries."
• "Overcooked/hard, pink/gristle/slimy chicken pieces including nuggets."
• "Old soggy, barely warm chicken strips, diluted lemonade, rude employees."
• "didn't like the greasy sandwich, also they are late with the orders and their system is not accurate."

Service

Pros:

• "Staff was very friendly and provided quick service."
• "The entire staff are friendly and well trained."
• "Well staffed."
• "Super speedy and very polite and helpful."
• "The staff at the drive thru window were happy and helpful."
• "The employees were so friendly, the manager was so patient as well with the cashiers and helping them."
• "Very friendly and helpful folks serving."

Cons:

• "Hair in milkshake."
• "Rude staff."
• "Never again will I return and chic fil a can thank Carly. She was not only extremely rude and condescending on the phone—- she has single hand idly changed my opinion of chic fil a."
• "The manager on duty tonight was absolutely so rude."
• "Service was crazy slow, inside and out."
• "Employees are not outside to expedite the process."
• "Crystal was very very rude when I went to sit down next to my friend."

Drive-Thru Experience

Pros:

• "Really like the 2 drive thru lanes!"
• "This is the cleanest and fastest chic fil a we have ever been in."
• "Always high quality and they get you through any line very quickly."
• "They have the best staff an the food and new sauces are amazing."
• "Fast, friendly service. Wait time from pulling into the lot to picking up order was about 6 minutes."
• "Best drive-thru service and outstanding organization... Oh ya, they have great food too!"
• "We received great service today at the drive thru on our way home from vacation."

Cons:

• "The 2 lane drive thru system is a mess, watched 6 cars that were behind me eventually pass me and get served first."
• "The drive thru takes 20 minutes every time."
• "The drive thru is so slow. I was stuck in line for half an hour and the line barely moved."
• "Food is good but the drive thru takes FOREVER, and tricks you into thinking it’s a short line because most of the line is behind the building."
• "The drive thru takes 20 minutes every time. Not practical with 4 kids after soccer practice close to bedtime."
• "Horrible customer service. Order missing food, called store to help fix, still waiting for someone to care about their customer and call back after I left a message."
• "You can't park here because the cars in line for drive-thru block access to many spots."

Cleanliness & Maintenance

Pros:

• "Clean, newly built location."
• "This is how a fast food establishment should be run always speedy service drive-through lane is always moving and they always get your order correct and it's always hot and fresh."
• "The most well run, clean Chick-fil-A I’ve ever been too."
• "One of the best CFA locations. The staff is so nice and the food is always ready quickly (and warm/fresh)."
• "Love there cleanliness."
• "It's been here a few years now, but still a new and beautiful looking location!!"
• "The place is nice outside seating as well."

Cons:

• "The play area is awesome and the layout is so nice."
• "The place looked very messy inside."
• "We went to the bathroom and it looked pretty unclean."
• "Parking and drive through line can be a bit hairy."
• "service is always slow here and the parking lot is a mess."
• "No hand sanitizer or hand sanitizer wipes available."
• "Slightly disappointed tonight, the fries were cold."