Banana King Elmwood Park Its Waao! Reviews Summary

Customer Service

Pros:

• "Their staff is very friendly I recommend it a 100% this one."
• "The ONE, fully English speaking girl they had in there back awhile ago, was friendly & got my order correct."
• "Friendly people, clean inside."
• "Our bartender Maria was great and very kind."
• "Columbian guy at the register was helpful and friendly."
• "The staff was also attentive and kind."
• "The servers were quick and attentive."

Cons:

• "UNACCEPTABLE! BELOW STANDARD CUSTOMER SERVICE!"
• "The customer service in this place is absolutely terrible."
• "I walked in and the customer service was already horrible, the cashier was on his phone not even paying mind to us."
• "I still love this place but the cashier Valeria really doesn’t seem to want to work here. She is rude."
• "She was very rude and unprofessional."
• "The cashier who attended us, has no charisma to serve customers."
• "Poor service, every time we go into this location I’m greeted with a dirty look from staff as soon as I walk in the door."

Food Quality

Pros:

• "Best colombian fast-food in the area."
• "This is my favorite place to come when I want to feel like home."
• "First time here food was delicious."
• "Great late-night food, shakes and other tasty options on the menu."
• "The place serviced great food and they were very attentive to my needs."
• "The Empanadas were on target fresh and fast service."
• "The shakes was good. And the food was amazing."

Cons:

• "I just find that their portions are getting smaller, and they are forgetting where they came from."
• "Overpriced for what you get."
• "The food horrendous, the sandwich saggy."
• "I’m never ordering anything from this place again. Food is salty and falls apart in your hand."
• "These food its disgusting I dont know if the oil they use or whatever its chiken nuggets taste like rubber they very elastic taste the salchipapas the fries where saggy and the salchicha was weird the taste was like I was chewing on rubber no taste whatsoever."
• "The worst banana milkshake I’ve ever had."
• "The food was flavorless. It lacked any Latin flavor, giving us the impression that the food was from a supermarket or hospital food."

Hygiene and Safety

Pros:

• "The location was clean, even the kitchen seemed very clean when I peeked in."
• "This place is very beautiful to enjoy with family or friends, it is the first banana king that looks clean and organized."
• "Tables are spread apart, and everyone is great with social distancing."

Cons:

• "However, I was really not happy to see that all the workers in the back not wearing masks...disappointing."
• "The doors of the restaurant leave it open, there were many flies inside and that is very bad hygienic."
• "I found flies in the 'self serve' sauce..... When you ask for the sauce in the refrigerator, it’s not allowed to be given because it’s meant for Uber drivers."
• "Disgusting and embarrassing. I came there this morning and there was a broken bottle and shattered glass all over the parking lot."
• "No one wear mask the proper way. We told them to wear them the right way."
• "The lady at the counter was literally sucking down chicken wings … while blowing her nose right in front of the counter (where there is good mind you) she then did not wash her hands !!!! "
• "Kitchen staff working without gloves."

Value for Money

Pros:

• "I mean, the portions and price for the kids menu is just PHENOMENAL."
• "Had the Morir Sonando (sp?) and the Strawberry Shake and Papas Ribs. Fast and friendly service and good drinks and food. Would definitely recommend and go again."
• "Great cheese Burger with fries and a tasty mango shake."

Cons:

• "Then they started raising prices, and everything more than doubled. We can’t afford it anymore."
• "This is probably the biggest banana king that I’ve been to, but they seem to be a little bit more pricey than the other one’s I’ve been too. 7.00 for a shake it’s just too much."
• "Considering the price paid, we didn't get what we paid for at this location."

Staff Competence

Pros:

• "Came in during Christmas day I think. Staff was there and friendly. Lmk what was available and what each thing is. (My 1st time). And the hotdog is huge so def try."
• "The cashier was very helpful. My girlfriend never knows what to order and the cashier lady actually helped a tremendous with describing everything they had to offer."
• "Jerry the cashier was mad helping. Good kid, and good attitude."

Cons:

• "I mean at 2am it's a definitely a go to spot. But unfortunately and this isn't the first time there under staffed."
• "Can't lie, your staff doesn't know how to place an order."
• "Looks like the workers dont want customers coming in cus my met was burn."
• "Not sure if they are understaffed but every time i order anything, theyre always forgetting something."
• "I've waited super long for my order many times I'm talking 30 minutes and people get theirs before mine that ordered after me."
• "One concerning occasion was when she ordered an employee to work at the bar, the young man looked way too young to be a bartender."
• "I tried to call in an order for a Cuban sandwich. the lady on the phone did not speak English and hung up on me."

Atmosphere and Experience

Pros:

• "Its banana king at 8pm on a weekday or at 2am on weekends. You already know banana king slaps."
• "Vibe here is awesome with the salsa music playing."
• "A good place for a quick bite to eat or to hang out for a few on a late Friday or Saturday night 🌙!"
• "Enjoy an atmosphere with current music in some of Colombias top artist and extremely friendly customer service."
• "This Banana King is in a nice convenient location! It has parking!"
• "Always love me some banana king! Good selection of sandwiches and quick bites items with delicious fruit shakes."
• "Banana King is always great!! This particular one has great outdoor seating."