McDonald's Reviews Summary

Order Accuracy

Pros:

• "All of my orders from here have been correct."
• "These guys hit the nail on the head and EVERYTHING was fresh."
• "They always get my order right the first time...even when I'm in there with my 6 young children, placing a big, complicated order."
• "Usually pretty accurate."
• "Complicated mobile orders (customized sandwiches, etc.) are usually pretty accurate."
• "This McDonald's actually gave me food that was cooked fresh."

Cons:

• "They missed half the order!"
• "Repeatedly gave my order only to find out she did not put everything in."
• "They forget my stuff pretty often but I'm always on my way to work so by the time I get there it's too late."
• "Then at the next window the kid handed me the wrong food first."
• "I ordered tonight from the drive thru and they messed up my order, they forgot to add my daughter's meal."
• "They discarded my order and gave me 1 sandwich ordered."
• "This McDonald's does suck. You definitely have to triple check your order because they often do miss things."

Service Quality

Pros:

• "The manager was pleasant!"
• "It's always clean, employees are really friendly and they always get my order right the first time."
• "The cleaning guy! Went above and beyond his duties!"
• "She was pleasant and apologized."
• "Everyone has great customer service."
• "The Manager and her team at the MD's in MaysLanding in front of Walmart are always completely awesome they are always fast friendly and accurate with my order!"
• "Very clean, service is fast and the staff is friendly, something that lots of McDonald's lack."

Cons:

• "I was served my a lady who seemed to be the manager, she provided horrible service and was very rude and condescending."
• "Terrible service. Unfriendly and rude at registers."
• "Rudest management and employees ever... When simply asking the manager to use the restroom he accused me of attempting to rob the store."
• "The service is the slowest I've ever seen."
• "The worst service I ever saw I waited in the Drive-Thru and the second lane and watched for cars go by in the first Lane then parked went into the lobby place my order at the register waited for my food 15 minutes and they told me they didn't have any oatmeal then they looked and told me nothing and handed me a bag with oatmeal in it and said your order is complete they were rude and obnoxious."
• "Worst customer service I’ve ever received!"
• "Window lady horrible service rolled her eyes at me."

Food Quality

Pros:

• "Food on point (when right)."
• "Food was actually Amazing!"
• "These guys hit the nail on the head and EVERYTHING was fresh."
• "Food came out hot and was good."
• "The burger was amazing and the fries were piping hot."
• "Food was really fresh/hot tho, and Drive thru moved smoothly with the increase in cars."
• "This McDonald's actually gave me food that was cooked fresh."