White Castle Reviews Summary

Cleanliness

Pros:

• "Its definitely a well-kept clean environment, also the 🚻 restroom, very friendly, respectful staff members with a pleasant joyful 😃 smile."
• "Fresh burgers, friendly staff, cool customers and a clean facility."
• "Everything was clean and organized."
• "The restaurant was clean including the restrooms."
• "This place is always sparkling clean."
• "Facility was clean and atmosphere was friendly."
• "Restaurant was clean which was a pleasant surprise. Even the bathrooms were spotless."

Cons:

• "Walked into the filthy interior and was ignored by the 6 people working behind the counter."
• "Seriously DISGUSTED! floors behind the counter were littered with filth (empty containers, food smashed on the floor)."
• "The store was out of napkins and the trash was overflowing."
• "Restaurant floors were STICKY. I could feel and hear the stickiness of the filth. Bathroom was FILTHY."
• "The drink area was in need of some cleanliness."
• "The soda machine is dirty and needs to be cleaned and monitored."
• "The place was clean but the mens restroom needing some serious cleaning up."

Service

Pros:

• "Very good place. It was my first time in White Castle. Loved the concept and food."
• "Service was good, quick and polite."
• "The staff here was efficient and very friendly."
• "Staff is super friendly and food is always good when you on the road."
• "Nana was the representative who helped us. She took our order and it was ready within moments of ordering."
• "They were very nice and let us in to give him a treatment before closing."
• "Food's great and customer service is awesome!"

Cons:

• "Service and food was excellent, but it took a really long time to get our burgers."
• "Waited on my order for over 20 mins got home order all wrong called the store manager refuse to come to the phone stating she’s busy!"
• "Not cool when you have to wait 20 minutes for sub par food when the restaurant is empty..sign of the times."
• "They couldn't hear us at drive thru, had to give order to an unmasked young man at window."
• "Waited in the drive thru for 15 minutes until the girl comes on and asks if we ordered."
• "The mobile app sucked, said my order went through, get to store, and no order received by the location."
• "The service was terribly and extremely slow."

Food Quality

Pros:

• "White Castle cheeseburgers are my favorite burgers in the world!"
• "On the upside, the fish slider and cheesecake bite was delicious."
• "Sometimes you just have to have some sliders! They cooked them to my request (no onions, extra pickle and ketchup) and they were delicious."
• "The food we ordered came out quick and was hot and tasted as it should."
• "Everything is always cooked fresh when you order."
• "This white castle was the most amazing one I have ever eaten in. The manager the service and courteousness of all workers was something to witness."
• "The food was great."

Cons:

• "The fries were cold and the food was not very tasty."
• "Sliders was okay, kind of cold."
• "Finally, the food was disgusting and easily the worst burger I’ve ever had by a mile and almost vomited."
• "Waited 40 minutes for stone cold frys and stone cold burgers, dried out and Nasty like they had been sitting in the garbage can."
• "The leather in my boots tastes better according to my pitbull."
• "The food tasted like cardboard."
• "The burgers do always give me stomach pains and bad gas."

Atmosphere

Pros:

• "Love this location. No homeless people asking for change in the parking lot. And the workers were nice unlike some of the locations I've been to in the past."
• "White Castle is a class act! Stopped by this evening on the way to the movies to grab a quick burger.. found a whole diner spread dedicated to Valentine's Day.."
• "This place is a little bit of heaven here on earth."
• "They have many things to choose from on the menu and the employees are very nice."
• "Atmosphere was friendly."
• "This is definitely one of the best white castle we been at."
• "OMG!!! This place is awesome I haven't had White Castle in years and I was so craving it so when I passed here I had to get something to eat."

Cons:

• "Tasty treat! One thing I don't like about this WC is they have Fox News on the TV."
• "This is the final straw with White Castle. Maybe that's why they are closing left and right. If management doesn’t care, no one will."
• "Every table was dirty. It was very humid inside."
• "This place seems to hire people who have no customer service skills & are just plain ignorant!"
• "Restroom feels like a good place to be stabbed."
• "Very rude customer service. They don’t care."
• "The worst WC I've ever been to. Burger meat was not cooked. Literally served raw."