McDonald's Reviews Summary

Customer Service

Pros:

• "Kenny is the new manager there, she's been there I think a few months; she's awesome!"
• "The employees are nice and work hard."
• "Jaelyn was the best!!! She is the only one that showed compassion and took care of me."
• "The woman who took my son's order was friendly and made us both smile."
• "The workers were kind and polite."
• "I highly recommend this store and their lovely staff."
• "The people who work those hours are always working hard with smiles on their faces ready to serve whoever they are waiting on!"

Cons:

• "Another worker threatened to slap me."
• "The employees can get rude if you tell them there is a problem"
• "They lost our order then gave the wrong one to us."
• "The employees in the drive thru are young kids who obviously haven't been tough life lessons on Courtesy."
• "I would not recommend. I requested to change my cold fries during a routine trip here but Unfortunately my request was met with anger followed by an employee saying she would 'SPIT in my food'."
• "I was ganged up on at the drive thru window by several workers."
• "Another worker told me to shut the $&@$ up several times."

Cleanliness

Pros:

• "The restaurant is always clean."
• "Establishment was very clean & I went during the lunchtime rush."
• "It's better than the typical McDonald's. It's clean. It has a place for children to play and wall mounted tablets to keep them busy while you eat."
• "ALWAYS clean and fast."
• "I love this McDonald's! ALWAYS clean and fast."
• "Much nicer since rebuild of the inside and out. Inside is kept clean."
• "The restaurant is always clean and service is really fast."

Cons:

• "This place was a mess. The floor was greasy. The tables were dirty"
• "The play place always has old food under it."
• "The restaurant never seems clean."
• "This McDonalds needs new management. The inside and outside of the building is disgusting, and the service is an absolute disgrace."
• "While standing there I noticed employees openly having a pile of trash on the floor, not far from the drive through window."
• "Food all over the floor"
• "The place was trashed and a bunch of employees and their friends hanging around in over half the restaurant."

Order Accuracy

Pros:

• "The order was correct and the employees were not rude."
• "In 2020 I was not a fan of this location but in 2023 it seems to have massively improved customer service, food quality, and efficiency."
• "Update May 2022: It appears this location has new management and the service has improved."
• "Always fast good fresh food and great service."
• "If you go after the overnight crew is there, exceptional service and food."
• "Our food was hot and the fries, just the way I remembered."
• "I love McDonalds because of the food the prices are reasonable and it is fast and convenient when you don't want to cook dinner 😋 my grandkids loved the nuggets in the fries and the toys that they get"

Cons:

• "I always seem to get the wrong order or they've added ingredients I didn't want in the first place."
• "They lost our order then gave the wrong one to us."
• "Today I ordered food from McDonalds using doordash. I didn't receive any of my two (2) orders of french fries."
• "Just ordered as a work group order and half of the order was missing."
• "I don’t think they’ve gotten my whole order right once in the entire time I’ve lived here"
• "They always mess up my order and never too much or even the wrong stuff it’s always something missing"
• "They mess up on orders more times than not."

Food Quality

Pros:

• "The food is fresh and they are often cleaning."
• "The fast food was hot."
• "The food is always hot and staff is very friendly."
• "This team does a great job. They are good under pressure."
• "Absolute freshest food I’ve ever had at McD."
• "Definitely love this restaurant more than the Wendy's down the road."
• "Always fast good fresh food and great service."

Cons:

• "The bun is crusty."
• "Many times food comes out barely warm or even cold."
• "It was disgusting! Completely overcooked, soggy and the chicken was like eating rubber."
• "My fries was cold and over salted, my breakfast sandwich was burnt"
• "Consistent hard as rock rolls cold food right out of the window just to mention a couple problems."
• "The chicken sandwich tasted like a paper with no sauce. Disgusting!!"
• "Pink burgers 4 times."

Value for Money

Pros:

• "The relatively new deals on the app and rewards are great options to save especially with cost of everything going up."
• "If you want an even better deal download their app."
• "I love McDonalds because of the food the prices are reasonable and it is fast and convenient when you don't want to cook dinner 😋 my grandkids loved the nuggets in the fries and the toys that they get"