LA Fitness Reviews Summary

Category: Gym

Address: 325 NJ-35, Cliffwood, NJ 07721, USA

Phone: +17322312409

Rating: 4.6
based on 137 reviews.

Staff and Service

Pros:

  • "The LA fitness in cliffwood is a beautiful facility and the staff is very friendly."
  • "I love this gym! It’s only 2 minutes away from my home and the staff there is AMAZING."
  • "The supportive environment and knowledgeable staff make it an ideal choice for achieving fitness goals."
  • "Don’t listen to the one star reviews - just had a great experience signing up with Nikki."
  • "I cannot say enough good things about this LA fitness. Friendly staff, extremely clean, the equipment is all up to date."
  • "I love it from the front desk to the gentle and polite Lisa who I want to give not 5 stars but 10."
  • "A great place that has been welcoming, with helpful staff."

Cons:

  • "Poor customer service. The jacuzzi and steam room is always broken."
  • "They answer phone text in the middle of a conversation very verbally rude.....the phone is more important then the people joining."
  • "The gym itself is nice. The staff is quite rude at this location."
  • "Wow the same operation manager that’s in Holmdel is now here OMG she didn’t do anything in Homdel to improve it except to hang signs saying out of service."
  • "It’s actually a health issue they run it below 98° it’s like one big pool of bacteria very disappointing."
  • "OM Nina is incredibly unprofessional, scatterbrained, and has poor management skills."
  • "Staff is extremely unprofessional."

Cleanliness and Maintenance

Pros:

  • "Excellent LA Fitness gym. Signature club. Always clean. Never an issue with equipment."
  • "Great place to workout. They have monitored control due to the Covid Pandemic so great social distancing in place."
  • "Spotless gym and young crowd which I appreciated."
  • "This gym is easily a competitor to higher priced gyms like 'LifeTime fitness'. The gym is very clean and the demographic is not intimidating."
  • "After checking out many gyms from Shrewsbery to Aberdeen, I chose LA Fitness in Cliffwood. Been a member of a few gyms in the area but this one is the cleanest one I’ve ever been in."
  • "This is one of the cleanest gyms I’ve been in. The atmosphere is also welcoming and they have some of the nicest and most efficient trainers in Jersey."
  • "Truly a clean, bright, positive friendly place."

Cons:

  • "Love the gym! Not so much the cleanliness and constantly out of order equipment."
  • "Gym is not bad. But what is going on with cleaning? It is very dirty there, floors are filthy."
  • "The cleanliness of this gym is absolutely disgusting."
  • "Most of the time the hot tub and steam room are out of service. Now Sauna is permanently closed."
  • "Sort of a culture where nobody cleans the machines before or after use!"
  • "The sauna is always out of service. The bathrooms are extremely dirty! The HIT room that we pay for is locked and is reserved for the personal trainers and the people that work there."
  • "The sauna and other amenities have been constantly out of order for months, and now are permanently closed."

Facilities and Equipment

Pros:

  • "LA Fitness provides a comprehensive fitness experience with state-of-the-art equipment, diverse group classes, and spacious facilities."
  • "Best gym! It’s brand new and a pool, and huge sauna, and steam room! Andddddd day care!"
  • "Facility is very convenient to where I live and work so definitely no excuse for not going. The facility is clean and well maintained and spacious. Sauna, lap pool and jacuzzi are some of the cool amenities they have."
  • "Facilities are beautiful and brand new, just wish they offered more class variety. Zumba and Cycle is great if your into that, But everything else like the Bodywork’s is taught by boring low energy instructors."
  • "I love this gym. It is an extremely spacious and well designed space with all the free weights and machines you need for serious lifting."
  • "Facility has everything you need. Staff is professional and friendly. Cleaning staff work hard to keep up after slobs."
  • "Loved it here, busy but actually had a steam room and hot tub as well as the pool. Made me finally feel like I was paying the right price for my membership."

Cons:

  • "I signed up for $38 a month. I get charged $43 a month (?) and 25% of the machines are consistently out of service."
  • "Gym is not bad. But what is going on with cleaning? It is very dirty there, floors are filthy. WiFi does not work anymore, even though it worked just fine few weeks ago. 4 treadmill were out of service for a couple of days now."
  • "Nothing works hot tub down steam room down none of the showers even give you water."
  • "50% percent of the gym is out of order. half the tread mills are broken more then half the machines are broken the sauna is out of order."
  • "The hot tub has not worked properly since la Fitness bought the place corporate refuses to replace it they just ignore the problem."
  • "It's a nice gym, but could use more cable accessories, and a basketball court."
  • "Pretty ridiculous that a heavy traffic gym would have only 2 squat racks."

Customer Experience

Pros:

  • "Great facility! I have been a member at this location for a little while but prefer it over the previous location I worked out at."
  • "This gym is easily a competitor to higher priced gyms like 'LifeTime fitness'."
  • "Many thanks to Dominic and the team for giving me a great deal."
  • "Came there to sign up for a membership, didn’t know they had a promotion for a month!"
  • "This location at Keyport people are so very gentle a very welcome ❤️ beautiful staff great job I feel so much confortable today I will keep using this location instead of Clark."
  • "Everyone makes you feel like family there, especially Tino, the general manager and personal trainer."
  • "James, Dayanna, and Raph are amazing! They all go above and beyond to make sure every guest feels welcomed and at home."

Cons:

  • "Good job LA fitness. I wanted to get an early morning workout before I enjoyed the Labor Day weekend and 15 minutes after you’re supposed to open. There’s a line out the door because NO ONE is here to open the freaking door…"
  • "They all sit on there azs that's why half of it is empty they don't explain the ea h plain to you."
  • "I have to deal with her over the phone and I am 70 years old today and I never knew that what she said to me over the phone and real thing on my contract it's 2 different things."
  • "Employees feed you lies to get the contact signed."
  • "You just hit me with a $52 annual fee in addition to the $40 a month. What are we paying for? You shouldn't be slapping people with these fees if you can't provide the services."
  • "I tried to join, and was told that I could not. I was told that I'm blackballed I was kicked out of another la fitness, for no reason!"
  • "Such a shame that when you have an issue you never receive a response."

Financial Aspects

Pros:

  • "I signed up for $38 a month. I get charged $43 a month (?)"
  • "Many thanks to Dominic and the team for giving me a great deal."
  • "Came there to sign up for a membership, didn’t know they had a promotion for a month!"
  • "We are currently member with another Club and we came here to see this Signature club. Ilya helped us and showed us all the facilities in the gym. We ended up getting the membership here."
  • "This is the best LA fitness ever, recently I moved and tried the Howell location and even though I am now in freehold made the trip back to Clifwood."
  • "It's much better it's SIGNATURE! and it's much closer to my home."
  • "The Cliffwood Beach location is amazing. Super clean and friendly."

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