Blink Corporate Reviews Summary

Customer Service

Pros:

• "The staff are quite nice and friendly always trying very hard to please and keep a good attitude."
• "I was quite happy with how Blink handled membership at the height of Covid, as they kept their communication open and at least on two or three occasions in 2020 gave the opportunity to opt to continue to freeze the membership given Covid."
• "I joined Dec 2019 the Queens Village location and was quite happy with the Cleanliness, the equipment, great location with parking and how nice the staff was!"

Cons:

• "Customer service for Blink corporate is atrocious!"
• "I spent over 4 weeks trying to contact customer support and have gotten no results."
• "I have called customer service multiple times, but no one has returned my calls when I leave a voicemail."
• "For three months now I have been trying to get in contact with someone in customer service about an issue I’ve had at one of their facilities."
• "Really bad customer service at the blink located on the hub in the Bronx!"
• "SUPERRRR SUPEERR BAD communication."
• "The staff is rude and never want to help with any questions or concerns."

Facility and Equipment

Pros:

• "I would give Blink five stars based on their exercise equipment, cleanliness and staff."

Cons:

• "There's gym equipment that is broken."
• "The bathroom and locker rooms are filthy."
• "If any items or equipment is faulty or broken it takes them weeks even months sometimes for them to send someone to fix it."
• "I can’t even count how many machines are broken and out of order."
• "The gyms are poor quality and over crowded and there is no concern for safety issues."
• "Plus there equipments are flimsy....."
• "The Blink in Parsippany needs two smith machines not one and another leg press machine."

Billing and Membership Cancellation

Pros:

• "I appreciate that you are trying your best to provide a car charging network but in my area, more than half of the Blink chargers are not working."

Cons:

• "They are thieves! They are taking money from my account without my authorization."
• "Once your contract is up and you want to cancel, there is still a $45 cancellation fee for your 'last month'."
• "They continued to charge my account after the shut down."
• "I literally canceled my membership 8 months ago and now they want to start charging my account."
• "I cancelled membership in Feb 2018. Am still being charged for me, wife and daughter."
• "I've never stepped foot in blink and cancelled the same week I joined and they still kept charging me."
• "Blink fitness makes sure that customers do not receive a paper document nor direct them to a contract so that they can later collect money from them."