Chick-fil-A Reviews Summary

Drive-Thru Experience

Pros:

• "The drive thru at this location is awesome! Two lanes of service that lead to covered area."
• "I did enjoy the mobile drive though app option. The normal line was fast but this was even faster."
• "Glad they finally reopened after the remodel. Long drive through lines just like before but with the way it's made now it doesn't take long to get through it."
• "The drive thru line was super long, but our whole experience was fast and positive."
• "Always a quick and friendly experience. Unlike some other fast food restaurants Chic Fil A employees are always kind and courteous."
• "Took 10 minutes and 10 seconds from when we entered the back of the drive-thru line until we had our food in hand."
• "We used the mobile order drive through today and it was so quick, had to be less than 3 minutes."

Cons:

• "If Cecil County needs a sign that we need another Chick-Fil-A, this is it... Even with a speedy drive thru, 30 minutes to get onto the lot and through the line was a bit much."
• "Every time I come to this place, I regret coming, because either I have to go through a bunch of twist and turns to get my order or I’m waiting in a obnoxiously long line each time."
• "This location sucks, lines are always terrible!"
• "I sat in the drive thru listening to the lady who is there to take orders talk to the truck in front of me about current events, it's 6:40am some of us have to go to work."
• "A very long wait through the drive-through, no straws, no spoons so we could not eat our yogurt."
• "Always have issues with ordering here. Either drive through or with the app."
• "Drive through gets super backed up and takes 20-30 mins on bad days to get your order."

Customer Service

Pros:

• "What can you say....they just know how to run a fast food restaurant!"
• "Excellent customer service! Very military friendly. Highly recommend!"
• "As always, Workers were outside to take your order and swipe your app and collect payment. They are all masked, friendly and efficient."
• "Perfection- food was hot! As always the staff are polite, welcoming and patient!"
• "Always friendly service and fresh food. Clean and orderly."
• "The service was wonderful. They had employees in the cold, but bundled up taking your order, confirming your order, taking your payment (and all this before you got to the window for your food) and then someone outside to had you your food."
• "The workers are so kind. They always give me a lot of sauce."

Cons:

• "It took 20 minutes to get my order. There was only 1 person at the counter and I am sad to say, she was the slowest Chick fil a employee I've ever encountered."
• "While I typically enjoy Chick-fil-A as a better fast food destination, this one had some faults to it. They were messing up orders."
• "I stood for 10-15 minutes without being acknowledged by a single employee."
• "I personally witnessed management treating specific employees unfairly."
• "I was there today for an early lunch. Staff was young and lacked leadership. Trash cans were all filled."
• "Not to mention the staff was horrible and did not greet us for at least 5 minutes."
• "I've chosen a 1 star in order to hopefully get someone's attention... The manager... He was yelling and scolding his staff in front of several guest and was very demeaning."

Food Quality

Pros:

• "The food-- always good."
• "The food was tasty as always though!"
• "Always a good experience. Employees are so courteous."
• "The food items at Chick-fil-A are always tasty."
• "Their ranch wraps and chicken sandwich are the best fast food has to offer."
• "The food came out shortly thereafter and we were good to go. The order was correct and everything tasted great."
• "Love the grilled chicken nuggets but my favorite is hands down the waffle fries with cheese sauce it is the bomb !!!"

Cons:

• "I was disappointed with soggy and salty fried chicken :("
• "Chicken fingers were very fatty."
• "Every-time I go through the drive thru, they forget my drinks."
• "Food was bad. Grilled nuggets, Mac and cheese almost made me throw up."
• "Don't know what happened it seems the chicken just wasn't the same quality as before?"
• "On my last visit however, I went to get Chicken Minis for breakfast and the quality of the chicken wasn’t good."
• "I got there food last night for dinner. And I wake up the next day sick as a dog throwing up me and my boyfriend."

Facility & Management

Pros:

• "All locations I've been to have always been clean and service exceptional."
• "Excellent quality food, clean dining area, & employees are ALWAYS polite."
• "This Chick-fil-A was recently renovated. It is beautiful (on the outside)."
• "Love love love this location, even though ALL Chick-fil-A stores are upholding a level of customer satisfaction that is just superb."
• "Quick, prompt service and friendly employees. My only complaint is the floor was a little unclean but I saw one of the workers wiping down the tables after customers had left."
• "Chick-fil-A is almost always great but this one might be the best I've ever visited. It is amazing that you can go to the drive thru with a huge line and still get through quickly with exceptionally polite service."
• "A fantastic location. While almost every Chick-fil-A I've ever been to is good this one is suburb."