"THE FIRST AND SECOND DRIVE THRU LADIES PROVIDED SMILES AND WERE PROFESSIONAL."
"The cashier was courteous and helpful."
"Professional service at this location as well. I notified the cashier that the tea dispenser was empty, and he jumped into action and made sure fresh tea was made right away."
"Tremendously welcoming, hard working staff."
"The people who work are fantastic."
"Staff was really nice, place was clean, food was all made correctly the first time and served quick and hot."
"This McDonald's is new, clean and fresh."
Cons:
"Every time I go to this Mcdonald's I'm left feeling disappointed."
"Terrible service! I'm sure it's going to be 'because we're short staffed', but this place is a mess."
"Very moody and rude employees."
"The African American manager was yelling at a worker telling her what she wanted her to do. Not talking to her a way from customers."
"The staff definitely needs to be trained better on customer service."
"The Service was terrible was standing there for ten minutes and the employees just kept walking past me even after I said excuse me."
"Absolutely horrible service."
Order Accuracy
Pros:
"Food was all made correctly the first time and served quick and hot."
"SECOND ALL MY FOOD WAS IN THE BAG. AND ALL MY ITEMS WERE FRESHLY HOT."
"This McDonald's is the best around. They always get the order right, are always pleasant and courteous."
"Well I can say that the lines move fast and you can understand what the employees are saying when you give them your order. And the food is hot when you get it."
Cons:
"Ordered quarter pounder, no onion. Got dry plain hamburger."
"screwed up my order completely. i asked for ketchup only and they put onions on it."
"The last two times I went here to get a mobile order done... the 2nd window always gives me the wrong order."
"Always messing up orders! Very poor quality and apparently poor management."
"By the time I got my order they gave me a half filled frappe, and someone else's order."
"About 2 times out of 10 when we go there the food is completely wrong or missing items we ordered."
"Literally the worst McDonalds ever. The order is never correct and the food is always lukewarm."
Facility Cleanliness
Pros:
"Food tasted fresh, the seating area was clean and modern, the play area was nice and CLEAN."
"good service, the place looked new and very clean."
"Nice and clean. Stephanie who is the manager at this location was very helpful."
"Super clean all around, with courteous servers and management."
Cons:
"This place is a mess and the cashier was extremely rude."
"Busy dinner hour no excuse for dirty tables and trashy floors."
"All the tables were so dirty and didn't even look like cleaned for days!"
"Concession area is filthy."
Food Quality
Pros:
"Tried the new Speciality Crafted crispy chicken sandwich with guacamole and Pico de gallo, and it was juicy and delicious."
"Both of our food items were hot, tasty, and seemed freshly prepared."
"Perhaps the freshest and best tasting burger (quarter pounder w/cheese) I've ever had from any McDonald's."
Cons:
"The food was not good at all the fries were cold and the burger was just warm."
"Worst meal of my life. Every item was Gross."
"Just got breakfast and it’s ice cold, cheese wasn’t even melted."
"Bad food I had a bagel and cheese the meat was raw they made another one was dry had no taste and the juice was water down I'm not happy never come here again."
Customer Experience
Pros:
"The cashier took it off my bill and made the exception now that's going out of your way to please a customer."
"This is the best McD in the area. I drive up from Bensalem specifically because you can tell it's run well by the fresh flavor to the friendly faces!"
"I always go inside at this location because I have kids. The service is a little slower than others in the area, but overall, I've always had a positive experience."
Cons:
"This McDonald's doesn't care they take their time all throughout the day."
"Every time I go to this Mcdonald's I'm left feeling disappointed. But this morning I waited in the drivethru for 30 minutes."
"Took over 20 min for a medium sized order."
"Way too slow, I always sit at the drive thru for at least 10 minutes."
"I've literally been in the DT line for 40 minutes."
"If you want to wait 15-20 minutes for FAST food this is the place to go."
"They were extremely short staffed and understand the wait but I was the only inside order. They took care of drive through and just ignored my order for 20 mins."
Technology and Modernization
Pros:
"if you use the app, you can get discounts and upload it to the touch screen."
"There was a kiosk where you could order your food."
Cons:
"No clue why you cannot walk in and place your order with a person anymore."
"While you're waiting in line for the great Oz, you can't even read the menu board since it's now an animated monitor that changes too quickly."
"Ordering here in the store is no good.... You use touch screens instead of talking to an actual human."
"I did not like having to place my order on a touch screen."