Uncle Giuseppe's Marketplace Reviews Summary

Customer Service

Pros:

• "The managers are by far the sweetest most good hearted people I’ve met ever."
• "The Cashier helped me out to my car and helped me with my bags into my car!"
• "From the cashiers, clerks, store managers, you’re always greeted with a smile and an offer of assistance."
• "There is an amazing cashier named Gabrielle who was incredibly patient with my questions and very kind in going out of her way to assist me."
• "Employees are A+++ Had an issue receiving wrong tray of seafood for Christmas Eve. Within an hour all corrected and they even delivered."
• "I've shop here for a long time and the food is always excellent... the employees are incredibly nice and helpful."
• "He was very friendly and was very nice to his employees telling them to get home safe; everyone notices the little things."

Cons:

• "Called three times in one day to try and schedule a catering order...no one could take my call all three times."
• "However, I went to the Smithtown store and the woman at the checkout was rude."
• "There is a manager named Chris Kearns that works at the Smithtown location. This guy a complete and utter fool."
• "We spoke with Marianne in catering and she was useless and didn't want to deal with our concerns."
• "The people that work here are nasty and very rude!"
• "Worst customer service ever!"
• "All questions about cheese were met with blank stares."

Food Quality

Pros:

• "Everything is always fresh and tasty."
• "I got a seafood in white wine dinner for 2 for $19.99... was so delicious."
• "Walked out of the store with 4 fabulous flavors in a togo carton.. Pistachio,Cherry,Coconut & Espresso!!"
• "Fried cheese ravioli with marinara sauce - good."
• "Turkey meatloaf - good."
• "Volcano panini (chicken cutlet, Asiago cheese, bruschetta & pesto sauce) - good."
• "Pork chops with hot cherry pepper sauce - Good."

Cons:

• "Do not recommend getting any caterer food from this place."
• "Every year their Pizza Rustica gets saltier and saltier with less and less (if any?) Prosciutto Di Parma and salami... basically 12.99 per pound for over salted eggs!"
• "I really don't know what's up with the bakery... Everything was just gross."
• "They smelt terrible. We couldn’t even eat them."
• "Unfortunately I have to report that the chicken codon blu appetizer balls were missing a key ingredient - the chicken!"
• "Went to pick up dinner last night... the food was inedible. Had to throw everything out."
• "Almost all the produce I received was not fresh, wilted or rotting."

Price & Value

Pros:

• "It's not cheap, but you get what you pay for."
• "The pricing on meats isn't bad and is pretty fresh."
• "Of course, it is pricey but the old saying is 'you get what you pay for'!"
• "With all these great things going for it I cant believe the prices are so competitive."
• "Prepared food is always well made and can be reheated, huge plus."
• "If you're a food enthusiast, this grocery store is a must-visit for its quality and variety."
• "Their food is so fresh and so delicious! Best bakery and staff!"

Cons:

• "$25 for margarita pizza?"
• "Can not do everyday food shopping, too expensive."
• "Prices seem a bit higher then they need to be."
• "VERY expensive and the employees are not all that personable or friendly, especially the cashiers."
• "Everything is extremely expensive for absolutely no reason."
• "VERY expensive."
• "In 2 weeks Uncle G has raised their prices 20-25% on certain items I purchase."

Shopping Experience

Pros:

• "This is one awesome place. Don't know where to begin."
• "Not too many things compare with the experience of going to Uncle Giuseppe's."
• "This shop smells wonderful when you enter."
• "Variety is amazing. All the specialties of Queens, Arthur Ave and Sicily!"
• "It's like going back in time to Arthur avenue in the 'Old Bronx' with all the wonderful products and food."
• "Well if you like excellent food with lots of samples in every department and music... then you will love this place."
• "What a spectacular store. Beautiful fresh and prepared foods displayed meticulously."

Cons:

• "The addition of no longer accepting Apple Pay has also been a disappointment."
• "There was no system. It was total chaos."
• "I'm surprised sometimes by the near expiration dates on some products."
• "The only complaint I have about the Smithtown location is that the store is older and the space becomes tight with oversized carts among the crowds."
• "Stores taking advantage of the covid pandemic."
• "The stares by the employees and laughing was disgusting."
• "The final straw was when I opened my tray of mussels they were BAD!!"