Glenwood Foreign Car - Auto Repair for BMW, Mercedes, Audi, Mini, Porsche, Jaguar and Land Rover Vehicles in Yardley PA Reviews Summary

Customer Service

Pros:

• "The staff is amazing, very friendly, understanding and listen to your concerns."
• "I've had my CLS Benz serviced by Glenwood Foreign cars and I must say they were over the top in customer service, attention to details, communication and patience."
• "They’re very honest and genuinely care about customers and cars."
• "Great location and even better customer service."
• "The place is very clean welcoming and the beautiful Secretary was just amazing! So helpful and full of knowledge!"
• "Polite, professional, speedy and knowledgeable!"
• "The service was very friendly and helpful and the service recipients was nice and helpful and the technicians there was very well professional and the shop and office was very clean."

Cons:

• "No one ever seems to be able to call you back with a price estimate until you called back three times."
• "I was rudely told they couldn't see me right away and to come back tomorrow like that would be any help."
• "New to the area, went in for pricing the girl came out of the office and was very condescending and just not friendly."
• "Shame how they conduct business there... when my wife brought my 750Li there a couple years ago they weren't like this... but then again she's not my complexion."
• "As soon as I walked in the gentleman had an attitude, he didn't even know what I needed to repair and he told me it would cost more than it is worth."

Quality of Work

Pros:

• "Glenwood Foreign Car has always done a great job with both of our cars in a professional manner!"
• "Ken and his team did an excellent job on the following services for my BMW X3."
• "Absolutely a great experience. Evaluated my vehicle issue, identified the problem. Communication was excellent as well."
• "The Glenwood crew really know what they’re doing."
• "The personal note of thanks and the small medical kit left in my vehicle were just another sign of excellence."
• "Glenwood definitely has awesome customer service."
• "They did an overall inspection and reported with detailed photos of items that needed repair or needed maintenance on the vehicle in a timely manner."

Cons:

• "They claim that while changing the oil, they found the plug to be leaking; they tried to fix it by re-filing the threads (without asking me to okay that work), but that did not fix it."
• "The mechanics did not close the hood properly forcing her to find a safe place off of the road to check the car."
• "Expected much more as a long time customer.. time to move on."
• "Would have loved to give a 5 star but they did great service the 1st visit but told me the second time they didn't want to upgrade my suspension because the car was over 10 years old."
• "I found it very unprofessional they tried to lie to me about something i was a part of and try to not be held responsible for the key."

Pricing and Communication

Pros:

• "Prices are good and I’m never told I need other work done when I know I really don’t need it."
• "Fairly priced and good communication."
• "A little on the expensive side but the pricing is upfront with no surprises at the end."
• "Glenwood has been servicing my cars for decades. I'm always satisfied with the service, the pricing, and the commitment to excellence in automotive repair and maintenance."
• "The prices are great and he is very honest. Glen never let's me spend money where it is not needed."
• "To my surprise when I picked up my car at the time promised I was charged significantly less."
• "They are honest and the pricing is reasonable for the area."

Cons:

• "Be warned, they have a $200 diagnostic fee and will make it sound like your car is about to fall apart."
• "After diagnosing the issue, they told me that the part was $1500 from the dealership, and they could do a workaround, but it would fail again."
• "Oh, and it turns out the part was only $700. It's fixed now, but not by them."
• "Then quoted me $525 to replace the oil pan."
• "It was a bit expensive but good work isn't cheap."