McDonald's Reviews Summary

Customer Service

Pros:

• "Just came for a medium orange juice and medium coffee. Loved the lady in the drive thru, she was very nice and sweet."
• "I would like to give a warm shout out to Brittany, who made our late night food run memorable with her fantastic over the top customer services skills."
• "The manager here went above and beyond for my son. We ordered a happy meal and he made sure the special request was right."
• "what a delightful employee you have in George! he was so attentive to detail as he was maintaining the cleanliness of this restaurant, as well as letting us know to be careful, as the floor was a little wet."
• "The one manager who wears his hair in dreads is fantastic to work with and consistently will go out of his way to make your experience better."
• "Nicest employees I ever dealt with ATV’s McDonald’s!"
• "he was also very kind and friendly."

Cons:

• "Waited at the drive thru speaker post for 6 minutes without being greeted."
• "Absolutely horrible customer service."
• "The staff was to busy yelling at each other to care that I was there."
• "The employees are rude as hell. I said Thank You after being handed my receipt and the woman says 'yeah whatever' with a massive attitude."
• "Staff completely unprofessional and forgot I was even there waiting for the food I ordered."
• "The manager got snotty and was giving dirty looks the whole time."
• "Terrible staff. A group of 4 of the staff were standing and talking by the drive through window completely ignoring us for 5 minutes."

Cleanliness

Pros:

• "This location is clean and nice so i hope there's improvement in the service."
• "Clean, friendly, fast."
• "Love McDonald's nice clean store friendly people and good food."
• "Great staff. Clean place and hot food."
• "Recently remodeled and the new play area is great. My kids loved it."

Cons:

• "The play place wasn't cleaned, it was super dirty."
• "OH MY GOD this is the dirtiest McDonald's i've everrr been to and i've been to alot, all up and down this side of the US."
• "How this restaurant has not been shut down by the board of health by now I cannot understand, this was the dirtiest, worst place I ever been."
• "Everything about this McDonald's was horrible it was dirty flies everywhere staff was completely disorganized and did not care should be shutdown by bord of health for a good cleaning probably needs new management to get it under control."
• "This is one of the dirtiest mcdonalds I have ever been to. Bathroom was horrendous."
• "This place is not clean."
• "Can anyone explain to me why the doors to this restaurant were locked at 5:45pm on a Friday evening to dine in?!?!"

Order Accuracy

Pros:

• "They always get our order right, and that's saying something cuz there are 11 people in our family, so always huge orders!"
• "My food is always fresh there and I never get parked unless it's some huge order which is understandable."
• "Food is almost never a problem here."
• "I don't know what it is about this McDonald's, but in the morning when I receive my usual order of Sausage McGriddle + Hash Brown + Coffee; the McGriddle is ALWAYS heated to PERFECTION."