Taco Bell Reviews Summary

Customer Service

Pros:

• "I just wanted to note the exceptional customer service experience I had with a drive thru attendant named Sevenn."
• "Staff is friendly and responsive."
• "I think the staff handles rude customers very well."
• "Its always really busy. But that's because this spot is one of the best taco bells in the area, food is always made correctly, they are as fast as they can be with how busy it gets and the employees never seem to get overwhelmed, always very polite."
• "Not only was the service exceptional, but the quality of the food was also outstanding."
• "I recently had the pleasure of dining at Taco Bell, and I must say that the exceptional customer service provided by Maggie and her staff truly stood out."
• "The rest of the staff at Taco Bell, under Maggie's leadership, also deserves praise for their dedication and professionalism."

Cons:

• "Most pathetic Taco Bell ever seen."
• "Terrible Customer Service !! Always slow and always a line here !"
• "If I could give this place negative stars I would. Waited two hours for a DoorDash order only for them to say they didn’t see it."
• "Bad service.. person who provides curbside pick up service person rude."
• "Very slow service and everything in my order was incorrect."
• "Worst customer service ever! My order wasn’t right so I politely asked them to replace the order and mentioned that I had worked at Taco Bell previously and I am aware that the order can be made properly, to which, one of the employee from inside responded 'so she can make it herself', when I confronted her, she started laughing."
• "The staff is unprofessional, horrible customer service."

Food Quality

Pros:

• "This is the best experience I’ve had at this location."
• "Food is great but service is little slow."
• "Able to mobile order here and my orders have all been correct."
• "Food could be a little warmer. 7-layer had several cooler spots in it, maybe from lettuce/veg."
• "The food was warm and tasty."
• "Both were good and consistent with what you would expect from a Taco Bell."
• "The food is superb and the employees are super friendly!"

Cons:

• "Lowest quality service and quality of the food serve here."
• "I ordered door dash and they messed up my whole order."
• "ALWAYS ALWAYS ALWAYS A GOD DAM LINE!!!! Horrible management clearly!!!"
• "Ordered 12 soft taco's... What I got was not tacos but this? Nothing had any meat on it either."
• "I ordered a veggie box and they gave me a crunchwrap full of meat…"
• "Ordered veggie power bowl and they gave me chicken."
• "The chips for my Taco Bell Grande wear very still and chewy not crunchy like chips should be. The meat was cold and unseasoned."

Management and Staff

Pros:

• "A mature young lady in her early sixties showed the younger cashier how to handle a question about a certain food item and made the customer very happy."
• "Thank you Maggie and Taco bell!"
• "Always my preferred location!! Maggie the store manager put a lot of efforts to make sure they always do good and I appreciate her for that."
• "Maggie, the manager, was incredibly attentive and made sure that every customer was well taken care of."
• "I had to leave a review cause I wanna let the owner know their manager did an amazing job last night."
• "This is sort of an opinion piece, but the general manager here is one of the sweetest, most compassionate people I've seen in a long time."
• "Maggie is the manager at the location and did an amazing job handling the chaos."

Cons:

• "He had the worst attitude I've ever seen in an employee; he was extra slow."
• "I noticed there is a manager there I think her name is Aktia or something along those lines. she is very rude to her employees she talks & treats them very poorly."
• "Terrible experience with the manager."
• "The managers and the employees do nothing to help the customers and do not even care do get things right in the first place so that they aren't dealing with the angry customers!"
• "Drive thru has been a train wreck for so long, I don’t even understand how this location has more than 2 stars."
• "No manager in this place. No clue what they are doing."
• "Store manager is great but her management is horrific."

Order Accuracy

Pros:

• "Able to mobile order here and my orders have all been correct."
• "Its always really busy. But that's because this spot is one of the best taco bells in the area, food is always made correctly, they are as fast as they can be with how busy it gets and the employees never seem to get overwhelmed, always very polite."
• "Closing shift people are amazing!!!! I came at 12am and not only were they really nice but they got my order right."
• "No matter what time I come the crew is always friendly, food is hot and always correct!!"
• "I will always come here for my yummy tacos!"

Cons:

• "If I could give this place negative stars I would. Waited two hours for a DoorDash order only for them to say they didn’t see it."
• "Very slow service and everything in my order was incorrect."
• "Worst customer service ever! My order wasn’t right so I politely asked them to replace the order and mentioned that I had worked at Taco Bell previously and I am aware that the order can be made properly, to which, one of the employee from inside responded 'so she can make it herself', when I confronted her, she started laughing."
• "Drive through always have a problem with order taking, messed up my food order and when I went inside and talk to manager he just simply said next time will take care."
• "Every single time they get something wrong in order. They either forget my kids side or put beef in vegetarian order."
• "I preordered my food online I bought 3 build your own boxes and a box of 12 tacos….ALL 3 BOXES WERE INCORRECT!!"
• "The past three times I ordered from this location there was always something missing."

Facility Cleanliness

Pros:

• "Bathrooms were clean."
• "Clean establishment, employees are friendly for most part."
• "It's a Taco Bell. Usually clean unless they have been hit with a very busy period."

Cons:

• "Restroom is disgusting. There's urine all over the floor."
• "The broken brick alongside the drive thru where someone apparently didn't judge the right space well."
• "This was probably the most atrocious customer service."