Address: 189-237 Springfield Ave, Newark, NJ 07103, USA
Phone: +19736930025
Rating: 3.7
based on 222 reviews.
Customer Service
Pros:
"Talk about great service!!! Every time I come here, it is an amazing experience."
"The customer service was on point too. Polite and helpful."
"Good customer service, they're very friendly and offer great suggestions on menu options."
"The employee was very pleasant and helpful."
"The staff was super friendly and helpful, when I asked what was on the new big dill Burger they looked it up for me and when I pulled up to the window, the woman was super sweet."
"I just went through the drive through and the person at the window (Yasheema) she was soooo nice, very helpful, she didn’t rush me, excellent customer service!!!!!"
"The staff was courteous, the food was hot/fresh and the kids loved the waiter on roller skates!"
Cons:
"Ordered online parked and pressed the red waited for 10mins no response decided to go to drive thru and was told to go to the front window, got there pressed the bell, an employee came with a rude attitude."
"Lisa at the drive through on 10/21 has a nasty attitude. Not only did she yell at us, she did not put our order in correctly."
"The lady working the drive thru window on 1/12/2019 around 6pm was the rudest person."
"Service is very very slow and the window clerk was very rude and disrespectful."
"Terrible customer service. The ladies working 3rd shift are completely rude."
"Ignorant staff that do & say what they want to customers."
"Worst customer service I have received in my life!"
Food Quality
Pros:
"Food was excellent. My shake was made perfect, corn dogs, tater tots and popcorn chicken we're all delicious."
"I asked for burgers with cheese/ ketchup only and they were done amazingly well."
"The Bacon double cheeseburger was one of the best burgers I ever tasted!!!"
"The Asia boneless wings are very good an their burgers are eatable."
"The cheese burger was a large simple burger which was good and the fries were good."
"Haven't been to Sonic in quite some time. Food was delicious as I remember! Hot and fresh."
"Next time I'll take a pic. The food was very good nicely seasoned and the order was correct."
Cons:
"The grill chicken sandwich was tough!!"
"Their corndogs are bland an tasteless that was just a waste."
"The food had a weird aftertaste it was like the grease wasn't clean."
"Not recommended unless you go for the shakes. Burgers and chicken sandwich are not horrible but are not good."
"So this must be a franchise store the food was terrible since when does Sonic sell and serve crinkle cut fries and the meat on the burger was like from a kids meal."
"The burger was drenched in mayo, the top of the bun soggy from mayo."
"I just ordered two hot dogs and a order of tots. Very disappointing."
Service Efficiency
Pros:
"A young lady came out immediately to take my payment and when I pulled up to the window my meal was ready."
"Service was fast, food was great and area was convinent to drive thru."
"Great flow of Delivery orders. Moving this line like nobody's business."
"7-19-22 Today was good - no mistakes and the drive-through was fast."
Cons:
"Still waiting for our order at 11:45 am on a Saturday."
"Waited forever just to order, waited forever again to get food."
"The manager only cares about getting out the drive-through customers out make others wait 20 minutes."
"We went through the drive through after waiting in the car hop area for about 10 minutes and no order was placed."
"There is always a wait even when you do an online order. I have never waited less than 30 min with a mobile order here."
"Horrible, atrocious! This location will have you sitting in the drive through line, and at the dine and drive area for 15 min waiting to order."
"It was terrible line too long didn't have items on the menu."
Cleanliness and Hygiene
Pros:
"The restaurant itself and the parking lot is always kept clean and the bathroom is neat."
"The inside - should you choose to venture in - is spacious, CLEAN and inviting."
"The food is great, the service is great, and it is super clean!"
Cons:
"People walking around near and making ice cream with regular street clothes on. No hair nets, no gloves and dealing with peoples food."
"They never wear gloves, very Unsanitary, PERIOD."
"The worst experience ever. The food was cold. Dirty kitchen, the female staffs in the kitchen don't have covering for their hair."
"Bad atmosphere inside. They bring out food with no napkins."
"I took one star off of my rating because some of the staff were wearing their masks on their chin or neck. I also saw a rat outside near the back where the ordering kiosk is."
Payment and Technology
Pros:
"With the chip you can always select credit."
Cons:
"Don’t understand the purpose of the app."
"The cashier decides to tell me they dont use the chip for the method of payment. Its 2020, What bank still uses swipe method."
"They don’t give deals through the drive in window only the app; So if you want the deal it has to be a mobile order even if you’re right outside which is weird to me."
"They also have no apple/phone/digital pay option that makes no sense in the 21st century."
"Sonic located in Newark by shop rite is the only place Aside from strip clubs and Other illicit night activities that demand for you to pay cash at night."