White Castle Reviews Summary

Customer Service

Pros:

• "Very good customer service, friendly workers."
• "White castles is white castles I can say the food was made well in the driver thru girl was very nice and pleasant."
• "Be modeled very intelligent customer service the food is very season well taste up."
• "The cashiers were very professional courteous and respectful."
• "Very nice staff, bright and clean."
• "The staff @ the windows are very pleasant and helpful."
• "They were very nice and polite."

Cons:

• "I grew up in East orange and we always went to white castle. It's been a while, this was the worst experience."
• "TOTALLY HORRIBLE SERVICE..TELLING US AFTER WAITING 20 MINUTES FOR AN ORDER PLACED ONLINE TO BE READY AT 1:44AM,THAT THEY HAVE BEEN BACKED UP SINCE 7PM."
• "It was horrible service and the employees gave nasty attitudes to their customers."
• "Service is trash and the 3' o clock people working...is rude, disrespectful and arrogant."
• "Remodel place is nice but the service is horrible I would think going into the restaurant I'll get faster service boy was I wrong the attitude I received with the half cold mozzarella sticks is not worth the visit next time the cave hit me I'll just travel to the white Castle 🏰 on South Orange."
• "Service was awful took almost 20 minutes in the drive through and the place wasn't crowded."
• "This location unfortunately needs better customer service."

Food Quality

Pros:

• "I love the cheeseburgers, onion ring and the chocolate milkshakes."
• "If you've had White Castle you know nothing beats their burgers with cheese can eat about eight of them no problem also the onion rings are delicious."
• "The burgers were either 10, or twelve cents and they were outstanding."
• "Tradition is what it is all about... the crave has roped us back now and then to enjoy the tastes that have not changed."
• "Steaming is the best! less grease means less upset stomach."
• "White castle burgers are so amazing."
• "Love white castle sliders and fries."

Cons:

• "I brought jalapeno burgers last night. I wanted no catsup on the burglars. When I got home, all of the jalapeno burgers had catsup on it."
• "Hamburgers had a weird salty taste to them."
• "The worst food and service. Was so greasy the rolls were soggy."
• "The burger was cold, the chicken sandwich was rubbery, and the soda was watery never again."
• "THIS IS MY 3 TIME OF DISAPPOINTMENT ON THE FISH NIBLETS AND CHICKEN RINGS THEY TASTED BURNT DUE TO THE GREASE NEEDS TO BE CHANGED I COULD TASTE THE OLD GREASE."
• "Fish sandwich was dry, messy have been sitting for a while because we started eating soon as the food got in the car."
• "HORRIBLE dry not made with love chicken sandwiches. Sloppy joe with damn near no Joe."

Facilities & Accessibility

Pros:

• "They have handicap parking and free parking lot."
• "They also have a drive thru here and they stay open late night."
• "The building has upgraded to the 21st Century😄!"
• "The inside of that white castle is simply breathtaking it very clean, updated, nice, fixtures, and the food is still awesome."
• "They are keeping things clean and fresh on the inside."
• "Newly renovated....clean and comfortable."
• "This white castle has a trendy, modern interior design."

Cons:

• "This place has gotten much to expensive."
• "I would avoid this place, specifically in the evenings."
• "The area was clean and safe."
• "While I was waiting huge flies were swarming around the entire store, made it hard to stomach."
• "This was my second visit after the grand reopening. The tables inside were dirty!"
• "The serving window was nasty dirty, the odor of old grease wafted in the air."
• "Tables were dirty, I couldn't eat chicken fries, tasted like old oil, long wait, nasty refill machine, dining area used as storage."

Service Efficiency

Pros:

• "Service has been very quick at the 12/1 lunch time."
• "Quick and accurate service by staff at all times!"
• "Service was prompt and friendly."
• "Order to bag in car - FOUR minutes."
• "From now on I will just go through the drive thru. It's definitely quicker than ordering online."

Cons:

• "It was horrible. I waited in line at the drive thru for 15 minutes and still ended up pulling out and not getting any food."
• "I pulled up and placed my order and there were four cars ahead of me. I waited over 10 minutes in line for my food and I finally drove away because there were still two people ahead of me. Horrible horrible horrible customer service!!!! I will never ever go here again."
• "The drive thru at night is a hot mess..you order ..and wait and wait."
• "Drive through is over an hour long."
• "The manager needs to hire more people. It took ten minutes for someone to come to the register."
• "The line moved too slow at drive thru before midnight on Sat night. I mean super slow, 15 minutes per car."
• "This place has horrible service. Waited 45 minutes for 2 Impossible sliders!!!!"

Price & Value

Pros:

• "The burgers were either 10, or twelve cents and they were outstanding."
• "The food is good, the service is good and their prices are competitive."
• "They have great sliders and other offerings at a reasonable price!"

Cons:

• "This place has gotten much to expensive."
• "Something happened where White Castle has drastically increased prices over the years."
• "Too slow. I waited 40 mins for a double cheese burger and fish nibbles."

Staff Attitude & Professionalism

Pros:

• "The cashiers were very professional courteous and respectful."
• "The staff @ the windows are very pleasant and helpful."
• "The young lady politely took my order and clarified the difference between jalapeno and ghost cheese."

Cons:

• "It was horrible service and the employees gave nasty attitudes to their customers."
• "Service is trash and the 3' o clock people working...is rude, disrespectful and arrogant."
• "One of the workers... constantly addressed my husband as my boy which I found very unprofessional."
• "Staff was more concerned about their private lives than the food for customers."
• "Drive thru worker was a disgruntled male in his possible late 30's who had an attitude because I ordered a crave case."
• "The food prep area was filthy... the manager was trying to motivate the employees, but to no avail."
• "Bad customer service, the gentleman who took my order was rude, and rolled his eyes at me."

Order Accuracy & Online Service

Pros:

• "Quick and accurate service by staff at all times!"
• "Hamburgers appear to be made to order, they're really hot and tasty."
• "Impossible burgers are worth it, since they are made fresh unlike all the other burgers they take a little longer but so worth it."