Quakertown Mitsubishi Reviews Summary

Customer Service

Pros:

• "Purchased a vehicle from Paulson last week. Great experience. He was very professional and laid back which made me very comfortable."
• "Jesus did a great job through every step of buying my new truck."
• "I had the esteem pleasure of buying my Mitsubishi Outlander with Sales person Tom Redd."
• "I recently had the pleasure of purchasing a car from Quakertown Mitsubishi, and I can confidently say that it was one of the most enjoyable and stress-free experiences I've ever had."
• "Anthony Adams was very kind, compassionate, and knowledgeable during this process."
• "Shout-out to Matt Crane and Quakertown Mitsubishi for a nice buying experience."
• "Great staff...they helped us out nicely! Washed my car and got gas for it before we bought it!"

Cons:

• "Nothing was really explained on sales side as for full prices of the extra warranty and just seamed rushed."
• "The manager got aggressive and disrespectful to the point where my pregnant wife felt extremely uncomfortable."
• "Very disappointed I know I bought a car as but I thought a lot more work would have been done to it before they sent it on the road!"
• "The Internet sales rep will do all they can to avoid providing any indication of hidden fees to coerce you into the store."
• "No manager ever reached out to fix all my problems and I would get notified of everything last minute."
• "Very bad customer service! I'm currently 190 miles away from the dealership."
• "I had an aweful experience yesterday. I was not allowed to test drive the truck and was told it had a check engine light."

Pricing and Fees

Pros:

• "They got me a good price on the truck and extended warranty."
• "I love my Mitsubishi outlander."
• "Hey, there is no market adjustment to the MSRP here. You pay the advertised price."

Cons:

• "DECEPTIVE PRACTICES! This dealership lists pricing for vehicles online without ever noting that they are promotional ONLINE prices that include 3 REBATES."
• "And their pricing isn't accurate."
• "They advertise a phony price online by putting 'with 1995 down' in the fine print."
• "Disgusted with the scamming system they put in place (great deal online) ➕️ additional 3500 cash ➕️ taxes and fees!!"
• "The car was never washed... It was completely dirty inside and out."
• "Beware!! Don’t waste your time. There cars are marked up thousands more than what they’re advertised for."
• "The vehicle was listed at $18,900 and then with taxes, fees, and other nonsense, their final price was $28,500!"

Professionalism

Pros:

• "I have been in the auto industry for going on 10 years and I have never had an experience purchasing a car better than the one I had here."
• "He’s one of the few people at dealerships that can make the whole process feel like an amazing experience."
• "The staff were incredibly knowledgeable and attentive, taking the time to understand my needs and preferences."
• "I received great service during my visit. Scheduling my appointment was easy and I was in and out in no time."
• "I had an AWESOME salesman. [JESUS] was very attentive and gave me exactly the Service I requested."
• "What a great experience at Quakertown Mitsubishi."
• "Had an excellent experience today at Quakertown Mitsubishi where we purchased a Dodge Ram Truck."

Cons:

• "A vehicle on their lot was listed for over a month and after viewing the vehicle, it appeared untouched and uncared for in its time on the lot."
• "I saw a ton of salesman going to the front desk to vape inside the dealership."
• "They bet on buyers trying to think impulsively or rushed."
• "Absolutely a dishonest dealer. Stay clear."
• "Stereotypical used car lot."
• "Also the sales people walk around vaping the entire time and will sit in front of you while strolling on Instagram."
• "Extremely unprofessional 'managers' run this place who apparently care more about vaping than closing deals."

Communication

Pros:

• "I would like to say if you ever visit this dealership, ask for Paulson Pierrilus. He was a great asset to me finding the perfect car."
• "Anthony Adams is a great salesperson to work with and I highly recommend."
• "I want to write this review in order to show my appreciation and gratitude towards Jesus Castillo for all the help he gave me on my buying process."

Cons:

• "It’s very disappointing that we would be bombarded with scheduling and feedback calls yet we never heard from anyone."
• "The person I was communicating via email would not give me a price and told me to come in because my 'presence is my leverage'."
• "Absolutely an excellent sales experience in providing outstanding customer service."
• "I have called twice and no one will talk to me."
• "It's been 4 days, no one has returned a call."
• "We received a barrage of calls from their teleagents that didn’t seem to understand that we were coming into the dealership on Saturday."
• "They wasted my time by giving me different numbers over email and text."