First State Firearms Reviews Summary

Selection and Inventory

Pros:

• "Their selection is huge, best shop I been to yet."
• "Love love love the inventory - from personal experience they have the most inventory I’ve seen compared to local competitors as well as staying stocked on inventory."
• "Always have a good selection of firearms and accessories."
• "This is a great group of guys with a wide selection."
• "They have a huge selection of firearms and pretty decent selection of accessories with no cheap junk."
• "They had every supply, accessory and more ammo then I've seen anywhere else."
• "They have an awesome selection and I will definitely be going back."

Cons:

• "Arrived to find a decently stocked store. I was looking for 00 buck shot which they had, but afterwards was told 00 buck was only for firearm purchasing customers."
• "Gun prices are ok not too bad staff is amazing but ammunition is way overpriced for target rounds."
• "Called 3 different times. Never got an answer or a call back."
• "Friendly call to ask a question and employee rudely cuts me off and says I don’t have time to explain my inventory over the phone."
• "Not impressed and it was my first time in. Bought 50 rounds of target ammo for $43 and when I asked why it was so expensive, I was told, 'there is a nationwide ammo shortage, where have you been.'."
• "When I called First State to tell them I didn't appreciate being taken advantage of, they laughed and said, 'buy it all up and bring it here and you will make a profit'."
• "Never stepping foot in this store again."

Customer Service

Pros:

• "The shop is cleaner than a 5 star hotel.. the staff is top notch."
• "Wonderful firearms purchase experience by an expert staff."
• "The gentleman who helped us Lane, was very patient while we browsed and helped us with any and everything we needed."
• "Kevin O'Shaughnessy has helped on most of those visits. He is extremely professional, knowledgeable and more importantly helpful."
• "Pleasant, knowledgeable staff."
• "All were ridiculously nice, exceptionally knowledgeable and patient."
• "Have come in here multiple times and have great customer service every time."

Cons:

• "Disgusted by the customer service at this establishment."
• "First time experience at First state firearms was a bad experience."
• "I spent $4,000 in THIS store I am a VETERAN 82ND AIRBORNE RANGERS SPECIAL FORCES. Will not go there anymore. They don't care about VETERANS AND don't give MILITARY discount."
• "Unfortunately, I didn’t do my due diligence and shop around prior to purchasing. I overpaid significantly on my purchase!!"
• "Will be Purchasing from another retail in the near future. Unprofessional"
• "You can add dishonesty now with that reply."
• "$30 transfer fee plus $50 document fee per new firearm That is a total ripoff."

Store Experience

Pros:

• "The place is clean, organized and well has plenty of items to select from."
• "Not to mention the prices are some of the best you will find in new castle!"
• "Lastly, I am a Muslim-American so I was ready for being stereotyped but I felt very welcome in the shop and the whole process was perfect."
• "I thought their prices were going to be high, but was shocked and pleasantly surprised at how competitive they are, some prices being the same or less than the big stores."
• "The staff were very informative and helpful."
• "The inventory is the best in town and the store is impressive."
• "The store provided a great overall experience for me. I highly recommend."

Cons:

• "However, standing in the cold waiting to get in due to COVID is some getting used to. Bundle up if there is a line to get in."
• "It appeared to me as though they could have been possibly trying to sell a defective colt python as usable and safe."
• "Great selection and okay prices. A lot of what you pay for is knowledge and service."
• "Overall great experience in this store, it’s more personal than the larger stores like Cabelas."
• "Because of their thoroughness with answering my questions and allowing me to make a decision that wasn't pushed I was able to walk out of there very comfortable with my decision and zero buyers remorse."
• "It means a lot to be able to comfortably walk into a firearm store and not be treated differently because I’m female. First State Firearms is first class all the way!"
• "This store has a great selection that will excite you right away, and great customer service that will keep you coming back."