Address: 165 Washington Valley Rd #2a, Warren, NJ 07059, USA
Phone: +17328938500
Rating: 4.6
based on 115 reviews.
Customer Service
Pros:
"Everyone in the store offered help, information and knowledge while listening to me helping me make the correct choice with no pressure."
"The staff is extremely knowledgeable and helpful (thank you Jen and Gyan) guiding me through the selection process and answering all of my questions."
"They treat you like a friend, and family."
"Very welcoming & even if they were busy they still acknowledge you & ask you to take a look around while they finish with customer & very knowledgeable."
"The entire team are welcoming, friendly and beyond knowledgeable, and they will go miles out of their way to help and answer all your questions."
"They are always extremely helpful and kind, when I was purchasing my first firearm they made it very comfortable and easy without any stress."
"The staff here is extremely welcoming and knowledgeable, especially Darrian H & most of the older gentlemen there."
Cons:
"Why not ask the people waiting in line what they are looking for instead of waiting such a long time to be turn down, very poor customer service."
"They didn't contact me when my NICS passed and they transferred the wrong idem."
"After several emails, they told me they had several of what I was looking for in stock, waited almost an hour for someone to tell me they were out of stock."
"Stay away from this particular business if you value your time."
"Nobody can track my order or give me any information to even confirm if the guns were ever ordered."
"Was ignored for a solid 5 or so minutes while i stood there looking like an idiot until the guy told me 'we're trying to focus on pickups today' and basically shrugged me off."
"Horrible customer service. I’ve been waiting for my single barrel shotgun for over 7 months when they said they would call me."
Product Selection and Pricing
Pros:
"Well Stocked on just about anything you need."
"If anyone wants to buy a gun near in that area I suggest you go to heritage guild branchburg, there's a lot of gun selection there and you can get it there in much lesser price."
"EXCELLENT service, people, weapon selection and prices."
"Relaxed atmosphere with a great selection of guns."
"The prices were lower and the selection is vast."
"They have great inventory, and even if they don’t have it, they can put you on a list and will get it for you."
"The store has a great atmosphere and is stocked with almost anything you'd want and they can order in most anything they don't."
Cons:
"But he did tell me that he can get one for $1000 plus, more than what I paid for."
"This place wasn't too big but it had everything I wanted and more .. Somethings are kinda pricy but it was so close to my home a few extra bucks wasn't a big deal..."
"Honestly one of the best gun shops I've been to in Jersey. A little small, but the staff is wonderful and helpful, a very rare thing to see in a gun shop. Prices are a TOUCH high, but nothing outrageous."
"Every gun shop was either sold out or said it was unavailable."
"I've been going crazy having a gun with no ammo."
"Finally when the upper had arrived they told me to come in and pick it up but when I got there after work it wasn't ready."
"Doesn't seem like a good business practice to not disclose pricing and then rush a potential customer off the phone."
Staff Knowledge and Helpfulness
Pros:
"The staff are extremely knowledgeable and kind."
"Everybody there is as friendly and knowledgeable as can be."
"So professional with every aspect in gun safety and ammo."
"A very professional and knowledgeable staff."
"Joe was extremely helpful and knowledgeable and even taught me the basics of using a 1911."
"Terrific and knowledgeable team that answered all the questions my wife and I had with a smile."
"Kevin helped me with my first handgun purchase, he took the time to explain the subtle differences."
Cons:
"The staff is extremely rude, especially staff member, named Andy."
"I ended up having to pay extra for his mess ups because 'it required extra time' and NOBODY reached out to rectify the situation."
"If you need to get work done on your firearms, go to a CERTIFIED gunsmith not just anybody!"
"Called to get a price on a firearm and was told they have them but the gentlemen on the phone would not give me the price."
"Wish I could give a more in depth review - but didn't even get a foot in the door when I was asked to wait outside."
"I will never come here again and told my friends not to go here."
"Bad Customer Service. I should have gone to heritage guild in branchburg in the first place."