Bridgewater Kia Reviews Summary

Customer Service

Pros:

• "Top notch customer service!"
• "The representatives in the service area are top notch, polite and very knowledgeable."
• "All my queries were answered promptly, the paperwork was prepared swiftly and accurately."
• "They were totally understanding and even went above and beyond given certain situations."
• "I highly recommend this dealership in both areas of sales and service."
• "The service writers are excellent."
• "Working with the service team at Bridgewater Kia is an absolutely stress free experience!"

Cons:

• "They were nasty and always pushing up sells."
• "Sales folks were also rude and extremely pushy."
• "Dealer lied to get us into the showroom."
• "The associates here are pushy, attitudinal, and lack sight of the customer's goal."
• "Vincent, the sales manager on shift, was not personable and lacked mannerisms."
• "Horrible customer service. Sadly disappointed since We have bought vehicles here in the past."
• "This dealership’s customer service is terrible and I didn’t even touch on the fact on the day of purchase how they didn’t want to honor the price one of their own employees emailed me for the same truck without some back and forth."

Sales Experience

Pros:

• "Smoothest car buying experience ever!"
• "This dealership offers the best experience I've had so far near my neighborhood."
• "Had a great experience today at Bridgewater Kia."
• "What an amazing experience I had today at Bridgewater Kia."
• "Transaction was relatively fast and I’m very happy with the car and warranties."
• "The entire experience was totally seamless."
• "From the warm greeting at the front door to driving my new car off the lot, what a great experience."

Cons:

• "It is second bad experiance."
• "We had a mix up on which features were most important and initially ended up with a car that wasn’t quite right."
• "Shifty car dealership."
• "Another scammy dealership for the books!"
• "The car dealership's unprofessionalism was staggering."
• "Don’t trust this dealership by any means."
• "🛑 HIGHLY NOT RECOMMENDED THIS DEALER 🛑"

Value for Money

Pros:

• "Got a great deal on my trade-in."
• "Unbelievably reasonable pricing on maintenance and parts."
• "After not too much haggling, got my number and drove off with my new car."
• "He knew the product, answered all questions without hesitation, and when it came to negotiating on the vehicle he really worked at it to come up with a number that worked for the both of us."
• "They offer drinks and snacks while you wait and they wash and vacuum your car every time you come in for service."
• "They were straight to the point and we didn’t feel pressured to buy like most dealers."
• "Great service."

Cons:

• "The service team is charging a maximum of $95 for fully synthetic oil & filter change."
• "When I asked Vincent for a breakdown on the numbers that were provided I was told 'The numbers are the numbers, there's nothing we can do about it'."
• "If these fees are not optional they should be included in the sales price. This is trickery."
• "They tried to ask for way more money over the msrp continuously."
• "I don't see the online sale price on the contract, instead I see a number that is about $2500 more."
• "They refused to work with me, the internet price is not the actual price. They would not budge and the vehicle was on the lot since September."
• "Funny that the 'only' way a deal could go through is by buying a new vehicle that I expressed an interest in to Karen... who is talking to Vincent in the back."

Facility & Cleanliness

Pros:

• "Clean facility with friendly salesmen."
• "P.S. this is one of the cleanest dealerships I have ever seen!"
• "The Dealership was beautiful, spotless, modern, everything was impeccable."
• "Waiting room was clean and stocked with refreshments."
• "The lounge area is clean and comfortable."

Cons:

• "The gas level was so low that the range was just a dashed line."
• "The vehicle was not ready when I got there and the gas light was on when it was brought to the front."
• "Somehow when I received the car after purchasing it the back tires were replaced with completely bald ones yet the front were left good."

Professionalism & Knowledge

Pros:

• "We had a wonderful experience here with our salesman Tony P. He has an extensive knowledge of vehicles and their performance and features."
• "Aladdin was very personable, helpful, and patient."
• "Their knowledgeable staff, seamless financing process, and exceptional customer service truly set them apart."
• "Our service advisor Jason was extremely knowledgeable, very courteous and thoroughly answered my questions."
• "I found him to be extremely friendly, patient, knowledgable, and above all else - CARING."
• "Everyone in the building seemed pretty friendly, both on the phone and in person."
• "The overall attitude of the people working there is really positive."

Cons:

• "Karen was not knowledgeable."
• "Met with sales associate Lawrence and he was awesome."
• "Called in to this dealership seeking information on a new Kia Forte and Rebecca assisted me."
• "Vincent, the sales manager on shift, was not personable and lacked mannerisms."
• "So when I got there was met by an old gentleman don’t remember his name but he start to search for the car after 10 minutes he found the car, took the car for a drive and like it, came back to start the negotiation, the sale person came back with out the door price, so I give him my number to start negotiating for the car, this salesman went to his sale manager and No did not negotiate, all they want is for you to paid the price they put on the table, if they don’t negotiate just leave and go somewhere else."
• "The receptionist greeted me as if I were interrupting their conversation and had no knowledge of my appointment."
• "They never checked the tire for a simple oil change."