Fourno Pizza & Grill Reviews Summary

Customer Service

Pros:

• "The customer service is one of the best around, really friendly people that try to get to know their customers."
• "Staff is kind and friendly always willing to make sure they’re customers are happy and satisfied with their order!!"
• "The young girl who answered the phone was very polite and had a good personality."
• "Much appreciation to the staff that made me comfortable waiting for my orders whether on the phone or in store."
• "The owner learned my name and greets me every single time with a smile."
• "Customer service is excellent always very friendly."
• "Whether pick-up or delivery, this place has wonderful customer service; always prompt, professional, and friendly."

Cons:

• "Delivery took well over an hour to deliver ten mins down the rd, and it was cold when I got it."
• "No one greeted me, looked at me, or asked if I could be helped."
• "One person said hi to me when I walked in. The girl behind the counter looked miserable. No hi, no nothing."
• "Her attitude alone will make me never go on there again."
• "Absolutely horrible, disrespectful delivery driver."
• "Had placed an order that ended up being wrong. After arguing with an older woman (1st horrible show of professionalism) was told that the order would only be half replaced."
• "Their driver told us we didn't leave a big enough tip and gave us a lecture."

Food Quality

Pros:

• "Hands down the best gluten free pizza around."
• "Food is amazing we have a good amount of pizza shops in the area and this one takes the cake."
• "All the food was a MAJOR hit."
• "Their pizza is so good! So far everything I've had from here has been delicious."
• "The buffalo chicken was really good, the group consensus was that these were some of the best pizzas they ever had."
• "The pizza and wings are great."
• "The pizza was incredible so flavorful from the first bite."

Cons:

• "The tiramisu I make my own homemade this was OK same thing for the cheesecake not really thrilled."
• "Today the pizza was soggy flimsy and falling apart the pepporoni grease was to overwhelming."
• "Pizza does not look like advertised on the website. It came cold."
• "The dark brown onion rings were over cooked & really greasy."
• "The other 2 just tasted like cardboard."
• "Pizza really thin greasy & no taste."
• "The desserts are terrible, like they tried extra hard to avoid having people order dessert."

Management and Staff

Pros:

• "Now that this little pizza shop is under new management, the food is fire 🔥."
• "The owner Rob was there (as Shawna told me he is from morning to night every day) and he was also great to chat with."
• "My Friend Rob is always helpful and loving the atmosphere in that store is amazing."
• "The owner & workers are very friendly and professional."
• "The owner is very down to earth and always greets you with a smile."
• "Eddie and Rob are two of the nicest guys ever."
• "AWESOME OWNERS, THEY REALLY CARE ABOUT THEIR CUSTOMERS!"