Star Toyota Reviews Summary

Category: Toyota dealer New York

Address: 205-11 Northern Blvd, Queens, NY 11361, USA

Phone: +17182791800

Rating: 3.2
based on 223 reviews.

Customer Service

Pros:

  • "The Star team couldn’t have been more helpful."
  • "Everyone there from my salesperson Josh to the financial coordinator Phil, the manager to the person who shows me how the car works are top notch!"
  • "From the time of arrival I am made to feel like a valued customer."
  • "Service people are very honest and professional."
  • "Service was good with prompt assistance."
  • "I appreciate all the help Duane gave me, never once did he make me feel uncomfortable or rushed to make a decision."
  • "Wonderful customer service."

Cons:

  • "We were extremely dissatisfied with the service and professionalism from this dealership."
  • "This dealership is awful, the employees there are unprofessional & rude."
  • "This place has such terrible customer service and from the reviews I am reading, very predatory."
  • "The front desk helped me very well but the sells department was so rude to even answer a question's I had."
  • "They told me to stop dreaming and stop wasting their time."
  • "The service there was terrible. The salesperson was pushing me and my husband to make the deposit right away."
  • "Never experienced such a terrible customer service over the phone."

Dealership Experience

Pros:

  • "I had a nice experience with Star Toyota."
  • "Very good and professional service."
  • "First, everyone at this dealership is very friendly and the ultimate price for our vehicle was fair."
  • "Excellent service and prices, I highly recommend this dealer."
  • "The overall experience at the dealership was great and everyone we met was kind and helpful."
  • "Buying from this dealer was an excellent experience. The service was great starting with the salespeople and ending with the manager."
  • "I had a great experience buying a car here and would recommend this dealership and these three people to all of my friends and family."

Cons:

  • "Bad dealership jacking up the price on the MSRP."
  • "DONT GO HERE. 0 stars if I could."
  • "Bad attitude and over charged... Charged for a 2 hour service."
  • "The worst dealership I have ever been to! Dirty, grotesque and filthy place."
  • "Make sure to read all conditions before paying any deposit, they are really good at flipping once they know you are hooked."
  • "This car dealership is full of fast talking and ultimately dishonest representatives."
  • "I would not recommend anyone even thinking about buying a car to consider this place."

Financial Transparency

Pros:

  • "Gus was the most helpful, understanding, and comfortable dealer I’ve ever dealt with in many years of leasing cars."
  • "Our Salesperson Scott Morang was very friendly and extremely informative regarding the car and all accessories."
  • "I'm now on my third lease--the prices are rock bottom and the service is superb."
  • "Anthony made the buying process quick and hassle-free!"
  • "The entire vehicle purchase procedure was efficient, seamless, and well-managed."
  • "Nick Petropoulos, the finance manager was very professional when finalizing the deal."
  • "The salesman was straightforward with us throughout the process."

Cons:

  • "You will be lured with everything you want to hear when it comes to your budget but when it comes down to the financial paperwork, the numbers won’t match what you told them."
  • "Be careful with the finance also because I am starting to think that they may be getting commission from certain banks and they force you to accept the bank they choose."
  • "They cancelled the deal the day before we picking up the car and we need the car the next day which made us so sad."
  • "Chi, our salesman, ‘neglected’ to inform us of all the additional costs."
  • "Actually I want to give 0 +0 star but don’t have other option. dealership price sticker on car window $55,000.00 but seller said I give you this car $62,000.00 nothing add detail he just extra charge $7,000.00."
  • "be aware of dealer name sean he will give you really good deal in the beginning and when you will go to financer only then he will show you his true colors."
  • "They will give u wrong information about your car issue to avoid using your warranty."

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