Island Toyota Reviews Summary

Customer Service

Pros:

• "The customer service was amazing!!!"
• "Came in for scheduled maintenance (oil, filter, rotation, etc)...Service advisor I had was really good."
• "It was very good experience. The service man who met as at the gate (unfortunately don't know his name) was extremely nice and helpful."
• "The staff here is very friendly."
• "The service department is run very professional. Cecilia is fantastic! She is very knowledgeable, efficient and friendly."
• "The staff was very pleasant and professional."
• "Great customer service. Cecila is the BEST!"

Cons:

• "I’m having a problem with a tire claim. Called the dealer and they keep hanging up the phone or putting me on hold."
• "Pull into service area. No one to greet you."
• "Employees were rude & disrespectful to customers."
• "Guy behind the desk doesn't even look up from his phone to acknowledge you."
• "Finance department folks were rude, finance sales district manager older gentleman was a complete A$$HOLE."
• "Hi Owners of Toyota when you hire people for front desk please check their responsibility and honesty of their work."
• "Unfortunately this has been a deeply frustrating and disappointing experience."

Sales Experience

Pros:

• "I highly recommend island Toyota best experience I’ve ever had buying a new vehicle ….the sales ppl were great and Dennis the finance guy was amazing ….I’ll recommend this dealership to all my family and friends."
• "Everything went really smooth I was given the exact pricing that we negotiated on the phone."
• "I would definitely consider working with Steve and Chris in the future and would recommend them to others."
• "Just picked up my 2023 Prius from Island Toyota, and boy was it worth the wait."
• "Experience was fantastic. It was such a smooth easy process. Buying a car at Island Toyota never fails to satisfy me."
• "Matthew is an excellent salesperson, quickly provided all information via email requested."
• "Anthony was my sales person and he was very patient, knowledgeable, easy to speak with."

Cons:

• "I went to buy toyota 2016 Camry and i offered a price. The salesperson did not even listen to me about further pricing options."
• "Many employees not wearing masks at all & some not wearing masks properly (nose exposed)."
• "However, I choose not to support any auto dealership that wants to charge over MSRP."
• "The saleman were not willing to business with me. Stating that they have changed their policies to not buy my toyota."
• "Then, I waited for an hour to talk to the financial manager...I ended up waited for an hour doing nothing."
• "Worst worker Steeve!!! First they approved to give me car i payed downpayment we agreed on terms... when i came to center they doubled my downpayment and raised monthly payments +200$."
• "Walked in wanting to lease a Corolla expecting prices to be somewhat higher than 2 years ago but when the salesman claims $503 a month with $3,000 down for a 7,500 Mile per year lease on a BASE corolla is a good deal... It wasn't hard to see why we were the only potential customers in the entire dealership."

Facility & Cleanliness

Pros:

• "The facility is great and clean, def recommend!"
• "From the staff down to the building everything about Island Toyota is in tip top shape."
• "Comfortable waiting room with TV, coffee, water and bagels."
• "Everything in the showroom was clean, everyone had a mask on and even the bathroom was nice and clean."
• "They keeps it very organized and clean even during COVID pandemic."

Cons:

• "This place was absolutely disgusting. We were asked to join a dealer in an office where the table was full of rice and rotting furniture."