Liberty Toyota Reviews Summary

Category: Toyota dealer

Address: 4397 US-130, Burlington, NJ 08016, USA

Phone: +16093866300

Rating: 4.4
based on 344 reviews.

Customer Service

Pros:

  • "Recently purchased a vehicle from this dealership - my sales person, Andrea went above and beyond."
  • "His responses to my questions are timely and his dedication to his customers keeps me coming back."
  • "They go above and beyond to get you out the door with your dream car."
  • "Friendly sales staff. Matthew Gonzalez was great to work with."
  • "Mr. Vazquez did an excellent job as my sales consultant. He went above and beyond any means necessary to make sure all my questions were answered and I was completely satisfied with my purchase."
  • "Good morning, I’m still amazed with my new car. Mrs Andrea Grossman is not only my family’s sale lady."
  • "Seriously, John and the team at Liberty make you feel like no other buying experience at a dealership."

Cons:

  • "Editing my review to add: Despite what the dealership keeps claiming, it was NOT because of my state's BMV, the dealership themselves filed the paperwork more than a month late."
  • "Honestly a waste of time. I've been in and out of this dealer at least 7 times, trying to make a deal with a salesman."
  • "Service absolutely sucks. Set a time to bring your car in, then watch it sit idling in the main garage for 30 min or more."
  • "Stay away from this place. Those people have no idea what they doing."
  • "I then called the service department and was rudely greeted by a Sam."
  • "I would suggest avoiding Liberty Toyota service department."
  • "Please do not service your vehicle at this place."

Vehicle Purchase & Pricing

Pros:

  • "I just leased a brand new vehicle and got out of my terrible interest rate on my old car."
  • "Just picked up my new 2023 Toyota 4Runner and the process couldn't of been easier."
  • "Nothing about the day seemed rushed or pressured and I enjoyed talking to everyone involved."
  • "I got the perfect Highlander and it was reasonably priced!"
  • "Very satisfied with the purchase of my new vehicle."
  • "I am quite pleased with my entire experience with the dealership and would recommend Liberty Toyota to anyone looking for a car."
  • "I am completely satisfied with the service I was provided at this dealership."

Cons:

  • "They noticed the leaks that was all over the engine bay areas, and told me it was a transmission seal failure which would cost me about 2500."
  • "I brought my car to Liberty Toyota to have my RAV4 AC fix they charged me $2037.68 to have the evaporator replaced... after 3 days the AC stopped working again and not cold... now they won't even fix my AC despite of me paying them."
  • "They started me off with $41,195."
  • "They would not stand behind there warranty’s would leave you stranded for dead and tell you to figure it out while you’re 18hrs away from home with a flat and your kid’s."
  • "We waited more than a month for registration. Our dealership plates expired and they still didn't register the car."
  • "And I paid way over the market value."
  • "Now I’m financing a 44.5k “used” car that’s not worth that."

Dealership Experience

Pros:

  • "The dealership was clean and spacious."
  • "5 Stars to Andrea Grossman, Steve D'Argenio and the whole Liberty Toyota dealership."
  • "I absolutely love the service I continuously receive from the Toyota Dealership in Burlington."
  • "This was by far the best experience I’ve had purchasing a car."
  • "I am happy to leave a glowing review. I purchased my second car from Liberty three days ago and it was a great experience."
  • "I cannot recommend Liberty Toyota in Burlington enough if you are looking to purchase or lease a car!"
  • "I am extremely pleased with my visit to Liberty Toyota."

Cons:

  • "Toyota has failed me..Liberty has had my car more than I have in the last month..I am awaiting my 6th tow of the month all related to a 'smart key malfunction'."
  • "Avoid this place at all costs."
  • "I feel so robbed."
  • "It's really disappointing as I did have high hopes for this dealer."
  • "Stay away from this dealership. My daughter went in to buy out her lease and they would not process it without her buying a $2500 warranty."
  • "She is weirdly rude and has a negative attitude."
  • "This dealership does not care about its customers they only care about how much money they can squeeze out of your wallet."

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