Toyota of Greenwich Reviews Summary

Category: Toyota dealer

Address: 75 E Putnam Ave, Cos Cob, CT 06807, USA

Phone: +12036615055

Rating: 4.3
based on 157 reviews.

Customer Service

Pros:

  • "Dave Sullivan, Bob Federico, Mike Pfalzgraf and the entire Sales team were absolutely amazing and so caring."
  • "Throughout the entire process, Bi was incredibly responsive, always available to answer my questions and address any concerns I had."
  • "Dave Sullivan was super easy to deal with, professional, knowledgeable and personable."
  • "Jose is highly responsive and incredibly knowledgeable, always going above and beyond to present me with the best options and most affordable solutions."
  • "Our experience thus far with the dealership has been great and hope we can share this experience with others by referring them to Toyota of Greenwich."
  • "The General Sales Manager Robert Federico and Business Manager Anthony Anzalone were also a pleasure to work with."
  • "Amazing customer service! Giselle Rivera was very patient with my fiancé and I and helped us find the perfect car."

Cons:

  • "Being told i will get specs in and email 24hrs later and to go to YouTube to get the specifications for a vehicle was and is so very unprofessional."
  • "I wouldn't recommend anyone to come here to buy a car and especially do any business with JEFF SYMEON!!!"
  • "Run AWAY!!! Do not trust them!!!"
  • "They made me feel uncomfortable when I walked in and then tried to get me to leave as fast as possible."
  • "Horrible horrible experience. Went to get information to purchase a vehicle, and the salesman and manager both were not helpful."
  • "We had a horrendous experience at this dealership... the vehicle price was magically increased by $3000 for the same exact car."
  • "Extremely unprofessional place, would not recommend this dealership to anyone unless you want to be swindled!!"

Communication

Pros:

  • "He got right down to finding me what I wanted, getting real prices, and giving me numbers I could work with."
  • "She was attentive, responded to any and all of our concerns quickly and we felt she was genuinely interested in giving us a satisfying buying experience."
  • "The salesman Lenny, knew every option and feature on my new minivan, he showed me all the cool features."
  • "The sales woman was courtious, organized, kept me posted on anything that needed my attention."
  • "Service Advisor Alisa was so friendly and helpful. Lead mechanic Jared was so kind and patient with me."
  • "Antonio really helped me out and not only did he thoroughly explain everything in detail but treated us like actual people."
  • "David Sullivan at Toyota of Greenwich was amazing. He is one of those guys that puts the costumer first."

Cons:

  • "When he asked why they didn’t tell us the information when we asked for photos of course there wasn’t a clear answer."
  • "Please note that my main concern is the lack of communication if there needs to be delay 'due to shortage'."
  • "They will never tell the real price, they will waste your time."
  • "Jonathan gave me a smart attitude saying “everything has a markup nationwide” which is false as well as being unable to discuss the actual price of the markup."
  • "No phone calls returned, no emails returned, nothing."
  • "Odd thing is that the sales person was black and her name was Shani. She completely lied to us over the phone and email."
  • "I gave a deposit and was told I’d have my car in 3-6 weeks... 8 weeks have already went by and no one has initiated any contact with me for updates."

Professionalism

Pros:

  • "Jose, my salesperson, was very pleasant, knowledgeable, and professional."
  • "This dealership was very professional and made me feel like they were genuinely interested in my life and who I am as a person."
  • "I highly recommend this dealership to anyone."
  • "Our guy Antonio was amazing. Traded in my truck for a brand new Tacoma!"
  • "Recently purchased a 2017 Toyota from Jeff Symeon. This is our 3rd Toyota from Jeff and Toyota of Greenwich."
  • "Jeff Symeon was excellent and made sure we were completely comfortable with all aspects of the buying process."
  • "I would highly recommend going to this dealership because they make you feel like part of the family."

Cons:

  • "The person who took my paperwork acted like I was an inconvenience."
  • "We just sat there so disappointed and we felt completely ignored and hated on."
  • "If you love to look stupid while being told that the service will cost you $1,200 instead of $720 as was promised on the phone, then this place is for you."
  • "Jonathan acted as if I did not know anything about cars."
  • "Just a simple 2 minute call with a rude salesman pushes me away from ever going to this dealer."
  • "I Have a horrendous experience at this dealership, from the clerk who doesn’t know what she’s doing through the general staff."
  • "On the other hand, the manager Wayne is one of the worst managers I have ever met and a very rude and disrespectful man."

Customer Experience

Pros:

  • "Toyota of Greenwich provides a personal, intimate shopping experience."
  • "I am so happy to have another new Toyota. This is my 5th!"
  • "I love our car 2018 Toyota Rav4 Limited. The BEST dealership."
  • "Dave made the entire experience seamless. He is knowledgable and truly goes the extra mile for his customers."
  • "So happy we chose Toyota of Greenwich!"
  • "We had a wonderful experience purchasing my Avalon from Giselle Rivera."
  • "I am so happy I did, I had the most relaxed car buying experience."

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