"Dave Sullivan, Bob Federico, Mike Pfalzgraf and the entire Sales team were absolutely amazing and so caring."
"Throughout the entire process, Bi was incredibly responsive, always available to answer my questions and address any concerns I had."
"Dave Sullivan was super easy to deal with, professional, knowledgeable and personable."
"Jose is highly responsive and incredibly knowledgeable, always going above and beyond to present me with the best options and most affordable solutions."
"Our experience thus far with the dealership has been great and hope we can share this experience with others by referring them to Toyota of Greenwich."
"The General Sales Manager Robert Federico and Business Manager Anthony Anzalone were also a pleasure to work with."
"Amazing customer service! Giselle Rivera was very patient with my fiancé and I and helped us find the perfect car."
Cons:
"Being told i will get specs in and email 24hrs later and to go to YouTube to get the specifications for a vehicle was and is so very unprofessional."
"I wouldn't recommend anyone to come here to buy a car and especially do any business with JEFF SYMEON!!!"
"Run AWAY!!! Do not trust them!!!"
"They made me feel uncomfortable when I walked in and then tried to get me to leave as fast as possible."
"Horrible horrible experience. Went to get information to purchase a vehicle, and the salesman and manager both were not helpful."
"We had a horrendous experience at this dealership... the vehicle price was magically increased by $3000 for the same exact car."
"Extremely unprofessional place, would not recommend this dealership to anyone unless you want to be swindled!!"
Communication
Pros:
"He got right down to finding me what I wanted, getting real prices, and giving me numbers I could work with."
"She was attentive, responded to any and all of our concerns quickly and we felt she was genuinely interested in giving us a satisfying buying experience."
"The salesman Lenny, knew every option and feature on my new minivan, he showed me all the cool features."
"The sales woman was courtious, organized, kept me posted on anything that needed my attention."
"Service Advisor Alisa was so friendly and helpful. Lead mechanic Jared was so kind and patient with me."
"Antonio really helped me out and not only did he thoroughly explain everything in detail but treated us like actual people."
"David Sullivan at Toyota of Greenwich was amazing. He is one of those guys that puts the costumer first."
Cons:
"When he asked why they didn’t tell us the information when we asked for photos of course there wasn’t a clear answer."
"Please note that my main concern is the lack of communication if there needs to be delay 'due to shortage'."
"They will never tell the real price, they will waste your time."
"Jonathan gave me a smart attitude saying “everything has a markup nationwide” which is false as well as being unable to discuss the actual price of the markup."
"No phone calls returned, no emails returned, nothing."
"Odd thing is that the sales person was black and her name was Shani. She completely lied to us over the phone and email."
"I gave a deposit and was told I’d have my car in 3-6 weeks... 8 weeks have already went by and no one has initiated any contact with me for updates."
Professionalism
Pros:
"Jose, my salesperson, was very pleasant, knowledgeable, and professional."
"This dealership was very professional and made me feel like they were genuinely interested in my life and who I am as a person."
"I highly recommend this dealership to anyone."
"Our guy Antonio was amazing. Traded in my truck for a brand new Tacoma!"
"Recently purchased a 2017 Toyota from Jeff Symeon. This is our 3rd Toyota from Jeff and Toyota of Greenwich."
"Jeff Symeon was excellent and made sure we were completely comfortable with all aspects of the buying process."
"I would highly recommend going to this dealership because they make you feel like part of the family."
Cons:
"The person who took my paperwork acted like I was an inconvenience."
"We just sat there so disappointed and we felt completely ignored and hated on."
"If you love to look stupid while being told that the service will cost you $1,200 instead of $720 as was promised on the phone, then this place is for you."
"Jonathan acted as if I did not know anything about cars."
"Just a simple 2 minute call with a rude salesman pushes me away from ever going to this dealer."
"I Have a horrendous experience at this dealership, from the clerk who doesn’t know what she’s doing through the general staff."
"On the other hand, the manager Wayne is one of the worst managers I have ever met and a very rude and disrespectful man."
Customer Experience
Pros:
"Toyota of Greenwich provides a personal, intimate shopping experience."
"I am so happy to have another new Toyota. This is my 5th!"
"I love our car 2018 Toyota Rav4 Limited. The BEST dealership."
"Dave made the entire experience seamless. He is knowledgable and truly goes the extra mile for his customers."
"So happy we chose Toyota of Greenwich!"
"We had a wonderful experience purchasing my Avalon from Giselle Rivera."
"I am so happy I did, I had the most relaxed car buying experience."