Glen Toyota Reviews Summary

Customer Service

Pros:

• "The people who work here are usually very nice and the waiting room is great."
• "Every time I come here for service it's always quick and efficient!"
• "The staff is welcoming and professional."
• "The folks at Glen Toyota treat their customers with respect, integrity, and gratitude."
• "The team at Glen Toyota is always service minded."
• "They are courteous, professional and very careful with your vehicle."
• "For the most part, the employees are courteous and accommodating."

Cons:

• "This place has the worst customer service (particularly lead management staff)."
• "I had to wait for someone to check me in."
• "Waited almost 2 hrs for my 10k service."
• "I was not treated well yesterday. I was lied to it at least three times."
• "Services provided that I did not approve, sales people are consistently unhelpful and unclear."
• "I am unhappy every time is use this service department."
• "Less than impressed with counter service initially."

Sales Experience

Pros:

• "Rich Morales was my sales guy and he treated me well."
• "The whole process was smooth and easy thanks to my salesman Robert Brito."
• "Joshua Miranda as our salesman- he was friendly, knowledgeable and immediately put us at ease."
• "Natale at Glen Toyota was empathetic and honest with us."
• "He never once pressured me to buy anything, but instead laid out all the information I needed to make an informed decision that was best for me."
• "I especially appreciate Darlius Cruz for helping me through this process, for being so patience and responsible, I can’t thank him enough."
• "We just bought a new RAV4 Hybrid XSE. Buying experience was made easy and wonderful by Richard Matos."

Cons:

• "I don't recommend it to anyone, they tell you one thing and it's another."
• "They took $ 810 from me and did not fix my car, they are defrauding people, definitely do not go to toyota glen."
• "Turned out that an additional 'Guaranteed Auto Protection Program' was added at the cost of $1200, something I already have on my car insurance plan and would never have agreed to."
• "They want to keep the deposit without reimbursement when they do not give you any document to sign indicating that this deposit is not refundable, it is a scam go to another dealer other than this one."
• "I was greeted by a Hispanic sales man. He was unprofessional and rude."
• "These people are either crooks or completely incompetent, my votes both."
• "They charge up to $10.000 dealer premium on Highlander Premium models!"

Facility

Pros:

• "Their new service facility is great, with a modern and spacious waiting room."
• "The facility is also always very clean and easy to wait in while you're having your service done."
• "They even have a waiting area fully decked out with couches, dining tables, cable TV, coffee, cappuccino, bagels with cream cheese or butter."
• "The new service center is the nicest I have seen."
• "Nice, just renovated location with the professionals who provided The Best service."
• "I was also very impressed with the new renovation of the premises...it makes things so much easier and also to park."
• "The whole vibe at Glen Motors is friendly and stress-free."

Cons:

• "What was a decent experience has now soured me on Toyota dealerships, all for an upsell."
• "FOR 5 YEARS I WAS A FREQUENT CUSTOMER OF GLEN MOTOR TOYOTA, TODAY AFTER AN UNPLEASANT EXPERIENCE WITH ONE OF THEIR SERVICE AGENTS, MR. BRUCE ROSALES, I CANNOT RECOMMEND THIS DEALER."
• "Complete Joke of a dealership."
• "Such a shame! Avoid the disappointment and run from this place and his horrible management."
• "Terrible experience with New Car Sales."
• "Beyond rude and extremely unprofessional. Will not be going back or recommending."
• "It looks as if someone used a dirty rag to wipe the car and left it smeared."