"Thank you for the exceptional customer service provided when I first stepped foot into Fred Beans."
"Our salesman, Greg, was incredibly kind, helpful and friendly."
"From follow phone up calls to personal text messages..impressive."
"The finance manager Angel Guevara was kind enough to explain us the financial aspects of the purchase in detail without any hesitation & gave us a great deal."
"Everyone who worked on my deal made the purchase a breeze."
"The entire team treats you like a close family member or friend."
"Everyone here was knowledgeable, patient, and accommodating."
Cons:
"I am Extremely disappointed to say the least!"
"Stay away from salesman David Sanchez sorry for Fred beans to have that terrible salesman."
"She would not let me decline this option. Which is supposed to be optional."
"When I kept saying no and decided to leave he was annoyed and aggravated."
"Although the representative Veera was good with us, the Manager had a bad attitude."
"Very unprofessional to hang up on a customer no matter what."
"Every single time I call, the service people are rude and unaccommodating."
Pricing and Fees
Pros:
"Oh and NO 'mark-ups', when 3 other closest dealerships I visited had Marked Ups."
"The dealership also doesn't charge for any prep fees like other dealerships do."
"No huge mandatory dealer fees."
"Upfront reasonable pricing on pre-owned vehicles."
"They actually beat the Internet quote which that was posted."
"The pricing was very transparent and fair, as well as the trade in process."
"No pushy sales person...No pressure...No gimmicks on pricing."
Cons:
"I did notice the last time I was there they are charging above MSRP for their new vehicles with new 'Market adjustment fees' which I find in poor taste."
"Overcharged for a simple side view glass mirror replacement."
"Buyer beware, I was trying to purchase a used truck and the salesperson provided me the final pricing which had a $1,900 complete care add on fee with another $300 silent security add on fee in addition to the advertised price."
"Sales lady wanted to charge me for a complete care warranty for $2,000."
"They also frequently make you wait days for an appointment and rarely have a loaner car."
"Just plan on paying $2,200 more than the advertised price."
"They overcharged for this vehicle and very high document fees."
Dealership Experience
Pros:
"Nice and clean dealership."
"I never once felt pressured or felt like I was being ‘sold’ something."
"This was by far the best dealership to work with and made every process easy and smooth."
"I would recommend this location highly!"
"Just a great business atmosphere where a hand shake still exists and means something."
"The whole process was seamless from beginning to end!"
"I have only had good experiences here, and will continue to bring my car in for all of it's service."
Cons:
"I was very upset on the day that we finalized the purchase because I asked an employee if I could see the car now that it had been detailed before I finished signing, and he said yes, but I never got the chance to see it until after it was purchased."
"There are many spots all over the car where paint is chipped."
"The interior was also still dirty and grimy and sticky in some areas."
"All in all, I feel very cheated by this dealership."
"They squeezed so much money out of me that I still get upset 2+ yrs later."
"Caught the service technician lying about inspecting my vehicle during service."