"The best decision we made was to go to Dayton Toyota. Excellent service Allan was really helpful and friendly."
"Get my car serviced here all the time because compared to other Toyota dealerships they are honest and do great work."
"I went in for an oil change and received excellent FAST service."
"Great service today for my 2023 Corolla Recall notice."
"Emily S was great to deal with as always!"
"The service on 12/7/19 was flawless."
"Absolutely love my brand new Camry! My salesman Pete was very patient and understanding of all my needs."
Cons:
"People was rude when I went inside."
"Not planning to return to this place."
"The documentation process has some scope for improvement. I had to visit the dealership twice within the same week for separate issues because there were mix-ups in paperwork."
"Paid almost 1100 and felt like cheated."
"These guys are charging mark ups on basic transportation."
"Waiting for 4 hours for oil change but never oil change wrong communication between managers and staff ended no service."
"Highly unprofessional. There is no meaning of having an appointment here."
Pricing and Fees
Pros:
"I am very happy that at this dealership I was able to find the car I was looking for."
"Samantha in finance was able to get me a good deal with GAP insurance and tire and wheel coverage."
"I had the best experience when I purchased my 2022 Toyota Camry XLE hybrid! Pete was my salesman and he helped me to find exactly what I needed."
"The staff here was great! They totally followed social distancing guidelines and helped make my car buying experience, easy and safe."
"Great buying experience and would definitely come back when we need to replace our Sienna."
"I was very happy with the price and the amount received for my trade-in."
"I bought a new car from Brian, he is very professional, easy to talk with and made the whole experience a pleasure and easy to complete."
Cons:
"I originally left a one star review because they charged me $215 in labor to change my battery."
"We return the car to Dayton Service after 2 days; the freon had depleted in less than 1 day."
"The service department gave me a quotation for two parts to fix a broken window for $1,200.00."
"Then he give me quotation fuel pump change cost $910 .. and say if you repair car at Dayton service center then my diagnostic charges adjusted in bill."
"We were told that there was a RAV available at our price point... When we got there, we were then told that they are going 'about $2800' above the price due to the car shortage."
"And dealer fees really? You're charging me fees for buying something that you own and you're already making tons of money on it?"
"Price tags are fake to trap customers in. $10k ends up $17k."
Communication and Professionalism
Pros:
"Samantha and Paul were truly knowledgeable, helpful, professional, and courteous."
"Peter helped us navigate the purchase process quickly and easily. It's honestly the best buying experience we ever had!"
"Dave and Brian answered all of my questions happily, provided me with loads of information and options, and did not make me feel pressured."
"I highly recommend Dayton Toyota and will be back for my next service!"
"These people were very friendly, they do business professionally and ethically and that’s all you can ask!"
"I have recommended people I know who could not thank me enough and I would highly recommend Dayton Toyota to everyone!"
"I wanted to thank the entire team at Dayton Toyota for being so honest, professional, and patient in assisting me in getting a new truck."
Cons:
"Just called and spoke to the most incredibly rude Salesman on the phone who hung up on me."
"Rude customer service representatives for the service department, negligent mechanics who never get the job right."
"Very rude staff. Mr. Paul is a horror in Customer Service."
"Poor customer service overall. Lack of clarity on answering questions regarding service performed on my vehicle."
"Justin was the most condescending, dismissive and rude salesman we have ever met."
"Very tricky and intentionally bad in price transparency."
"From a horrible scummy sales department, to an incompetent service department."