"I was honestly shocked at how clean the truck was underneath for being 6 years old, and was impressed with the overall great condition of the vehicle."
"Super easy, fast, friendly experience purchasing a new Prius Prime."
"Honestly I can close my eyes, put my hand in fire and said this is the best dealership I ever been before."
"Team Toyota of Princeton is the place to go!"
"Like going to team Toyota Princeton. Just got 2024 xle hybrid rav 4 from them."
"The whole experience from the time we arrived to the time we drove off with the car went very smoothly."
"We just recently bought our brand new Grand Highlander and was so very happy."
Cons:
"Worst dealership you will ever deal with."
"DO NOT RECOMMEND USING TEAM TOYOTA OF PRINCETON!!!!"
"Called in about a Toyota Camry TRD. Was told a great price out the door over the phone... and was told that they wouldn’t honor the price they said over the phone and it would actually be 7k more than that."
"After 3 hours my car was finally ready. No apologies for the wait, no thank you for being a repeat customer."
"Their attitude was not apologetic at all and even said that I cannot come today for the part to be installed because they are fully booked."
"This kind of behavior is unacceptable and erodes trust. Shame on you, Princeton Toyota."
"We were never told that we were only getting one key and might not receive another for months."
Sales and Customer Service
Pros:
"Fred Pyne as our salesman. Fred is the BEST!"
"Rico-the true 5 star experience. If you have the pleasure of working with him-you are in good hands."
"Bernard (Bernie) was very professional and patient while answering all my questions."
"Our sales person Brad was top of the line and we had nothing but excellent and professional customer service."
"Rob Moran, worked with me to arrive at the vehicle and deal I was anticipating and affordable."
"Jerry was very professional, knowledgeable and easy to work with."
"Brad Schick was outstanding. Efficient, knowledgeable, accommodating, and practical from the very first contact to sale and completion of the whole process."
Cons:
"I don't want to give even one start but this is the lowest that I can choose unfortunately."
"I find it hard to even give Team Toyota of Princeton 1 star after our experience yesterday."
"No one was the least bit concerned that I had just purchased it and there were already problems."
"He clearly did not communicate this to the service team as they were hesitant to help me."
"I quickly realized I was taken advantage of."
"If I could, I would sue them for such a scam."
"Considering the financial challenges faced by many individuals, wasting time and money on such an unnecessary situation is truly shameful."
Facility and Maintenance
Pros:
"Team Toyota Princeton dealership was very spacious, well illuminated and clean."
"The place is very clean and maintained well."
"Finding a dealership that treats you like family is unusual these days."
"Ultimately this was the smoothest and most hassle free car buying experience I have ever had. I would definitely recommend this dealership to friends and family."
"Great experience at the Team Toyota of Princeton. No pressure sales and actually listen to your needs and price range."
"Everyone at the dealership was friendly and we felt like our car buying experience was like a celebration."
"The entire purchasing process was clear, smooth and straight forward."