"I'm buying a 2020 Nissan armada I got great deal from Chris in sales and everyone at the dealership was very helpful."
"Rashon walked up to me and said hi as soon as I walked in which I respected."
"I would highly recommend you come on by the dealership and ask for him."
"I had a fantastic experience with this location, and I think the main reason was because of Kristy, our saleswoman."
"David was a huge help for me and my wife!"
"Roxanna was an absolute pleasure to work with! She went above and beyond to make us feel comfortable."
"The experience was amazing, salesman George was so helpful and also has a lot of professionalism helping us to know the new car."
Cons:
"They don't even answer the phone when you call."
"Despite multiple calls to the dealership for the repair order and details of the multi-point safety inspection, we're still awaiting a response from managers or service advisors after four days."
"The managers are unreachable, and leave it to reception to answer phones, take messages, 'will call you back,' and then don't."
"Service doesn't even have a dedicated person answering the phone. They don't call back."
"I would call 4-5 times a day and it would take them 3-4 days for someone to call me back."
"They lied about having loaners - they had my car for 6 weeks. NO communication about what's going on."
"They give you the run around when servicing your car. They make promises they have absolutely no intention of keeping."
Sales Experience
Pros:
"I just purchased a Alpha with Eric, what a fantastic experience from start to finish."
"We recently purchased a used car from Bryan and Jason for our son. It was a very smooth process and the gentlemen were kind and professional."
"Best experience I have ever had buying a car!! Literally in and out in two hours, no beating around the bush or extra hidden fees."
"Make sure to ask for Bryan when you’re in need of a car!"
"I can say, wholeheartedly, that Maserati of Monmouth is by far the most amazing dealership I’ve ever encountered."
"A huge thank you to Chris who helped us making car buying as seamless as possible, even with me located states away."
"George did an amazing job!!! As a first time car buyer he made this process very easy and swift, made sure that everything came out good."
Cons:
"This dealership misled me to purchase a pre-owned vehicle with STRUCTURAL DAMAGE."
"Essentially, they want a customer for one sale and not for life."
"The vehicle we drove 2.5 hours to see had extensive rear end and fender damage to it."
"The finance guy then said oh don’t worry it’s been repaired and it really was not a big deal."
"Very disappointing would not recommend dealership. Crooks & not trustworthy."
"Classic bait & switch. Was not car we looked at. Lost the $10k we put down."
"They advertise a price and then try to add $5,000-$9,000 for 'market adjustment' and other bogus fees."
Vehicle Condition
Pros:
"I went today to see a vehicle and left out with one way better thanks to my salesman Rashon Martin!!!"
"I recently purchased a Mercedes GLA350 from Tyler. What an exceptional salesperson!!"
"I am very happy with my new alfa Romeo. Highly recommend and make sure to ask for Roxana!"
"The vehicle was even more than what we hoped for!"
"Very pleased with the car when it was delivered."
"Our son is on cloud nine and we couldn't be happier!"
"Thank you to David and Lavale for making our daughter's first car purchase easy and painless."
Cons:
"Car is returned filthy with a tool inside that scratched the leather steering wheel."
"When the car arrived not only was it’s filthy where I had to clean it before even driving but it came with an empty tank of gas and 4 bald tires."
"Bought a used BMW x2 from them... It had obvious gouges on the door and the weatherstripping on the rear door was completely off the car frame."
"Now the vehicle smells like mold and ONE OF THE HEADLIGHTS DOESNT WORK!!"
"They sold me a WRX with a blown engine claiming it was replaced."
"When the vehicle arrives the first thing I noticed was the backup camera did not work."
"The car had check engine light on, bent rims and bald tires."