Chipotle Mexican Grill Reviews Summary

Service Quality

Pros:

• "But, I am happy to say that my order was prepared quickly, everything was correct, and the staff was very apologetic."
• "The young lady Margo, working the register and the service line does an amazing job and always has a professional demeanor paired with a friendly attitude towards all her customers even during the hectic lunch rush."
• "Good eats, the staff is always kind."
• "The food is always fresh and tasty."
• "I go to this Chipotle at least 3 times per week and my online orders are always completed correctly and in a timely manner."
• "The only thing they get right in any order is the bag of chips."
• "Great job to the entire team!"

Cons:

• "Service sucks at this location."
• "The employees working at this location do not look happy possibly contributing to their lack of performance."
• "Witnessed staff arguing with one another and just overall not being professional."
• "Service when you go inside and pickup is horrendous."
• "The staff need to learn how to address and interact with their customers in a more respectful way."
• "The staff was rude and not helpful."
• "Worst staff ever."

Order Accuracy

Pros:

• "But, I am happy to say that my order was prepared quickly, everything was correct, and the staff was very apologetic."
• "I go to this Chipotle at least 3 times per week and my online orders are always completed correctly and in a timely manner."
• "Improved a lot on food, new crew are nice."
• "But on the bright side it's very clean and they were amenable to replacing the incorrect food, so that definitely counts for something."
• "The food was still good but this is definitely the worst chipotle I’ve ever been to."
• "The food is always fresh and tasty."
• "Food was good though. Chips/ guac 🥑/ burrito / rice bowls - all good."

Cons:

• "the past 2 times i have ordered online, both my orders have been completely messed up and cold."
• "We have had countless orders that were incorrect or missing an ingredient."
• "Our order tonight also had uncooked chicken in one and literally none in the other (when we ordered chicken for both)."
• "BOTH of my bowls were made completely wrong."
• "The online ordering is always wrong."
• "Every time we order there the order comes out completely wrong."
• "Terrible experience. Waited an hour for food we ordered online, then when we got home, all 3 bowls were totally wrong."

Cleanliness & Maintenance

Pros:

• "But on the bright side it's very clean and they were amenable to replacing the incorrect food, so that definitely counts for something."
• "Clean and overall good experience."
• "BUT I CAN SAY MYA HAS GREAT CUSTOMER SERVICE AND CLEAN THE TABLES."
• "As I left ONE table was clean."

Cons:

• "This place has turned into a hot mess, literally."
• "The bigger issue was the lake of standing water INSIDE the restaurant. Clear health code violation."
• "All trash bins are full of trash."
• "The cleanliness is atrocious nowadays!"
• "It’s wild how filthy this place is. It’s littered with old food and the food prep area is disturbingly dirty."
• "Place was also filthy. Every table was covered in old food and the trash cans were filled to the brink."
• "The whole place is dirty. Dried food and trash on the tables and floors."

Staff Management & Behavior

Pros:

• "The young lady Margo, working the register and the service line does an amazing job and always has a professional demeanor paired with a friendly attitude towards all her customers even during the hectic lunch rush."
• "The kids working were friendly and polite but clearly need guidance and supervision."
• "I actually will give kudos to the employees that still go to work during all this to put up with the non-stop busy pace and disgruntled customers."
• "Staff seems newer. Got rid of some old riffraff that didn't seem to care. Everyone friendly down the line."
• "I appreciate the hard work these employees are putting in and it is not their fault they are short-staffed..."

Cons:

• "So .... incompetent, inefficient and very very dismissive and rude towards paying customers."
• "Witnessed staff arguing with one another and just overall not being professional."
• "The five employees seemed confused and disorganized."
• "Horrible Horrible Horrible. This place is poorly ran."
• "This is the only worst chipotle I’ve ever been to..Every time they mess-up my online order."
• "The wall was crashed in. The rain comes into the store, flooding the restaurant."
• "The store appears to be several unruly teens not being managed by a manager."

Food Quality & Preparation

Pros:

• "The food is always fresh and tasty."
• "Food was good though. Chips/ guac 🥑/ burrito / rice bowls - all good."
• "Quesadilla tasted ok but chewy though."

Cons:

• "No vegetables - a ton of cheese and minimal chicken."
• "The food we eventually received was ice-cold."
• "The steak was rubbery and the peppers undercooked."
• "The cilantro lime rice was neither cilantro, lime, or seasoned. Utter flavorless."
• "The chicken has bones, skin and it was raw."
• "The bowl had NO RICE, I wish I was exaggerating, but there was none."
• "The rice was hard not cooked right."