Address: 950 Dekalb Pike Suite 630, Blue Bell, PA 19422, USA
Phone: +16102709509
Rating: 3.0
based on 121 reviews.
Customer Service
Pros:
"Both ladies gave exceptional customer service."
"I had the pleasure of dealing with a young man named Armani and he was exceptional. He got everything I wanted and was super friendly."
"Great location. Friendly and helpful staff."
"First time at this chipotle, and the staff was friendly and very helpful, my husband never had chipotle and the young man at the counter was so nice and helpful, I didn’t get his name, but he said he was the manager… looks like we will be back!"
"Excellent service here in Blue Bell, as always. Instant, cordial greeting. Entire facility was immaculate: cashier rushed to freshen up all tables and service stations. I'll eat here any time and thoroughly enjoy it!!"
"SOMEONE NEEDS TO GET MICHEAL! One of the best attitudes / customer service I’ve ever had at any store PERIOD! Definitely coming back to this location and someone higher up better make sure they keep him around not joking! Thanks Micheal!"
"Staff have always greeted me kindly and asked what I would like promptly."
Cons:
"Very very stupid people are working there please try to spend some time to look another chipotle or change your choices because this place is 100% wrong place."
"This drunk bald head guy wearing a top golf shirt was supposed to be working was cursing and completely being a jerk to another employee he was obviously drunk stumbling could barely keep his eyes open."
"Very disappointed. I walked into this location and the stuff were extremely rude."
"Staff don’t speak to you. Don’t say hi. Don’t ask what can I get you."
"This chipotle is awful. My order has been wrong the last 7 times I visited."
"Absolutely terrible service I was the 2nd person in line and took almost 30 min just to get my burrito."
"Very rude employees as I walked in the store one of them yelled out 'this is my last customer'."
Food Quality
Pros:
"Food was delicious and I think I got the biggest burrito I have ever gotten at a Chipotle."
"The bowls were yummy when we finally got them but the place was dirty."
"Chipotle chicken burritos are incredible and service is usually quick."
"It was a thing of Beauty 😮 when they handed me my burrito."
"This location has an updated unique look we both liked, very clean and the food was probably above the other locations we visit."
Cons:
"Tastes bland and flavorless."
"The chicken was burnt. WORST CHIPOTLE EVER."
"They put ONE scoop of rice in the burrito."
"Missing ingredients every single time I order through with this location."
"The food was extremely dried out & not edible for a human being."
"Came in at 5 on Sunday... every time I go either burrito is falling apart, employees dont care about helping you, mobile order is wrong, food looks not fresh, tables are dirty, etc."
"No beans in the burrito bowl, barbacoa beef was like a big chunk of meet - not shredded or even able to be shredded."
Order Accuracy
Pros:
"I ordered online and our food was ready when we got there."
"Idk why this chipotle has only 3 stars. I went at lunch during a rush and all the workers were lovely, food was fresh and they packed the bowls."
Cons:
"This is the third time that I have recently walked in to this location and ingredients were put away at least 45 minutes before close."
"I placed order online, when I got it home all the sides were not there, when I called, they said they didn't come through the order, and they were not helpful."
"Okay so, getting the order wrong is no big deal I was going to let it go. But the icing on the cake is biting into my burrito and finding someone else's hair."
"We had an online order, and upon returning home noticed each meal had something wrong."
"Usually my experiences here are good but recently I came here and ordered two bowls and they screwed mine up."
"Placed an online order and had to nearly wait 45minutes for it."
"They completely forgot my sides that I paid for."
Facility Cleanliness
Pros:
"Seems that after Many complaints they changed the entire staff because I went today and everyone was new! Better attitude, looks cleaner, people was very nice."
"The place was clean and pretty empty (most likely because it is near a Holiday)."
Cons:
"This place was so bad waited almost 2 hours for my food."
"All 3 napkins dispensers there were empty and they had a bag of napkins torn open and thrown on the kiosk."
"This is by far the worst Chipotle I have eaten at. Crunchy rice, out of queso, dirty tables 3 soda choices unavailable."
Management and Staffing
Pros:
"Chipotle corporate needs to WAKE UP and CLEAN HOUSE at this establishment."
"Seems that after Many complaints they changed the entire staff because I went today and everyone was new! Better attitude, looks cleaner, people was very nice."
"More locations could use employees like them."
Cons:
"Doors say open at 10:45. Its 10:42 with customers outside and the GM does not open the doors until 10:47."
"Terrible Chipotle, they are so stingy on meat."
"This Chipotles is a joke. The people behind the counter should not be working there."
"Literally the worst chipotle in the country. They only do online orders and are never correct or done when the app says it’s supposed too."
"Horrible staff. The manager was unapologetic for for items he didn't have to serve but wanted to penny and dime the customer on everything."
"They messed up our order and when I tried to call and no one picks up."
"My floor manager completely ignored any of my requests to seek medical attention and made me finish my shift, handling food with a laceration with no band aid."