Chipotle Mexican Grill Reviews Summary

Category: Mexican restaurant

Address: 950 Dekalb Pike Suite 630, Blue Bell, PA 19422, USA

Phone: +16102709509

Rating: 3.0
based on 121 reviews.

Customer Service

Pros:

  • "Both ladies gave exceptional customer service."
  • "I had the pleasure of dealing with a young man named Armani and he was exceptional. He got everything I wanted and was super friendly."
  • "Great location. Friendly and helpful staff."
  • "First time at this chipotle, and the staff was friendly and very helpful, my husband never had chipotle and the young man at the counter was so nice and helpful, I didn’t get his name, but he said he was the manager… looks like we will be back!"
  • "Excellent service here in Blue Bell, as always. Instant, cordial greeting. Entire facility was immaculate: cashier rushed to freshen up all tables and service stations. I'll eat here any time and thoroughly enjoy it!!"
  • "SOMEONE NEEDS TO GET MICHEAL! One of the best attitudes / customer service I’ve ever had at any store PERIOD! Definitely coming back to this location and someone higher up better make sure they keep him around not joking! Thanks Micheal!"
  • "Staff have always greeted me kindly and asked what I would like promptly."

Cons:

  • "Very very stupid people are working there please try to spend some time to look another chipotle or change your choices because this place is 100% wrong place."
  • "This drunk bald head guy wearing a top golf shirt was supposed to be working was cursing and completely being a jerk to another employee he was obviously drunk stumbling could barely keep his eyes open."
  • "Very disappointed. I walked into this location and the stuff were extremely rude."
  • "Staff don’t speak to you. Don’t say hi. Don’t ask what can I get you."
  • "This chipotle is awful. My order has been wrong the last 7 times I visited."
  • "Absolutely terrible service I was the 2nd person in line and took almost 30 min just to get my burrito."
  • "Very rude employees as I walked in the store one of them yelled out 'this is my last customer'."

Food Quality

Pros:

  • "Food was delicious and I think I got the biggest burrito I have ever gotten at a Chipotle."
  • "The bowls were yummy when we finally got them but the place was dirty."
  • "Chipotle chicken burritos are incredible and service is usually quick."
  • "It was a thing of Beauty 😮 when they handed me my burrito."
  • "This location has an updated unique look we both liked, very clean and the food was probably above the other locations we visit."

Cons:

  • "Tastes bland and flavorless."
  • "The chicken was burnt. WORST CHIPOTLE EVER."
  • "They put ONE scoop of rice in the burrito."
  • "Missing ingredients every single time I order through with this location."
  • "The food was extremely dried out & not edible for a human being."
  • "Came in at 5 on Sunday... every time I go either burrito is falling apart, employees dont care about helping you, mobile order is wrong, food looks not fresh, tables are dirty, etc."
  • "No beans in the burrito bowl, barbacoa beef was like a big chunk of meet - not shredded or even able to be shredded."

Order Accuracy

Pros:

  • "I ordered online and our food was ready when we got there."
  • "Idk why this chipotle has only 3 stars. I went at lunch during a rush and all the workers were lovely, food was fresh and they packed the bowls."

Cons:

  • "This is the third time that I have recently walked in to this location and ingredients were put away at least 45 minutes before close."
  • "I placed order online, when I got it home all the sides were not there, when I called, they said they didn't come through the order, and they were not helpful."
  • "Okay so, getting the order wrong is no big deal I was going to let it go. But the icing on the cake is biting into my burrito and finding someone else's hair."
  • "We had an online order, and upon returning home noticed each meal had something wrong."
  • "Usually my experiences here are good but recently I came here and ordered two bowls and they screwed mine up."
  • "Placed an online order and had to nearly wait 45minutes for it."
  • "They completely forgot my sides that I paid for."

Facility Cleanliness

Pros:

  • "Seems that after Many complaints they changed the entire staff because I went today and everyone was new! Better attitude, looks cleaner, people was very nice."
  • "The place was clean and pretty empty (most likely because it is near a Holiday)."

Cons:

  • "This place was so bad waited almost 2 hours for my food."
  • "All 3 napkins dispensers there were empty and they had a bag of napkins torn open and thrown on the kiosk."
  • "This is by far the worst Chipotle I have eaten at. Crunchy rice, out of queso, dirty tables 3 soda choices unavailable."

Management and Staffing

Pros:

  • "Chipotle corporate needs to WAKE UP and CLEAN HOUSE at this establishment."
  • "Seems that after Many complaints they changed the entire staff because I went today and everyone was new! Better attitude, looks cleaner, people was very nice."
  • "More locations could use employees like them."

Cons:

  • "Doors say open at 10:45. Its 10:42 with customers outside and the GM does not open the doors until 10:47."
  • "Terrible Chipotle, they are so stingy on meat."
  • "This Chipotles is a joke. The people behind the counter should not be working there."
  • "Literally the worst chipotle in the country. They only do online orders and are never correct or done when the app says it’s supposed too."
  • "Horrible staff. The manager was unapologetic for for items he didn't have to serve but wanted to penny and dime the customer on everything."
  • "They messed up our order and when I tried to call and no one picks up."
  • "My floor manager completely ignored any of my requests to seek medical attention and made me finish my shift, handling food with a laceration with no band aid."

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