iPhone Doc NYC Reviews Summary

Speed and Efficiency

Pros:

• "Fixed my phone in exactly ten minutes."
• "He showed up early and fixed my phone in under 15 minutes."
• "It took under 15 minutes and my phone is like brand new."
• "Screen was fixed in 15 minutes and it was easy to make an appointment online."
• "The screen replacement took 11 minutes."
• "He fixed my phone in like 10 minutes."
• "It took 10 mins and my phone was cracked all across the screen with glitch lines and black spots."

Cons:

• "Last minute request and they didn't want to come to me as they claim they come to you."
• "I was 10 min late, the supervisor Michael said the tech was leaving."
• "Worst experience ever."

Cost and Value

Pros:

• "I can’t believe it was only $120 to make my phone brand new again."
• "It costed my 60 bucks!"
• "Plus the cost was half what I'd spend at the Apple store."
• "$85 to replace the screen, compared to the $200+ that Apple quoted me, can’t beat that price."
• "Has the best price in NYC."
• "All for well under the cost of going to apple."

Cons:

• "They are robbing ppl."
• "Brought phone in with cracked screen, he replaced it but when I got it back, the touch screen wasn’t working properly."
• "completely ruined my iphone battery which used to last 36hrs and now hardly lasts 6-7hrs."

Professionalism and Expertise

Pros:

• "A true professional."
• "Professionalism at its best!"
• "Mike is incredibly professional and his prices can't be beat."
• "Mike is responsive, professional, and knowledgeable."
• "Mike was punctual, courteous, and fast."
• "Mike is a true professional."
• "A true professional."

Cons:

• "Overall, the phone works better than it did however the customer support was terrible."
• "would not recommend."
• "I would recommend finding another, more reliable/nicer person to fix your phone."

Customer Service and Convenience

Pros:

• "Very easy to book online."
• "Highly recommend his service."
• "The process of booking the appointment was really simple as well."
• "This is one of the most convenient, caring customer service experiences I have ever had."
• "Did my research and this really is the highest quality service & cheapest price available, not to mention the most convenient."
• "Excellent service. As promised, my iPhone screen was replaced in about 15 minutes—maybe even less."
• "The pricing is reasonable compared to others, but the service is top-notch, reliable and fast!"

Cons:

• "I was originally very sketched out by the idea of meeting someone at a coffee shop to get my screen replaced."