My Phillie Wireless Reviews Summary

Customer Service

Pros:

• "I received great customer service, several apologies, a brand new working phone, several free accessories, a receipt, and last but not least a warranty on all products given to me."
• "Just went there Friday and they cool and look out 💯👌🏾 They work with you and keep their word ! Make you feel comfortable and greet you like you’re not a stranger."
• "They went above and beyond to make sure my son phone got fixed. The customer service was really good."
• "I’ve been going here for 2-3 years and had no problems the prices are fair brought a IPhone 11 Pro Max and it’s going on about 7 months since I had this phone and it works amazing."
• "Fair and honest guys running this place and a good experience overall."
• "I love this place the experience was awesome they fix my son phone he was happy cause I thought it couldn’t be fix but they fix it they made us feel so welcome I will definitely recommend this place!!!"
• "The workers there are amazing and so kind to their customers."

Cons:

• "Scam artists. I would not recommend My Phillie Wireless."
• "The employees are very rude and management is never there to speak to you."
• "Every single one of these reviews are fake. They are giving away free stuff for people to write 5 star reviews."
• "They lie about everything and the prices, they pocket money and if you get your phone or any device repaired there within three weeks is overheating or some type of water damage."
• "They are making money off of stolen devices. They are switching out phones for damaged devices when you come in for repairs."
• "They are extremely bad for business and I wouldn’t advise anyone to deal with them."
• "They are not professional at all."

Repair Quality

Pros:

• "10/10 best service. Would recommend. Never sold anything damaged phones or products. I got my phone fixed on the spot."
• "They did a really good job."
• "Great service came in with my phone destroyed and they brought it back to life without breaking the bank."
• "They fixed my phone in no more than 10 minutes and I was out as soon as I came in."
• "The entire staff was super helpful and did all they could to not only replace my screen but make sure my phone was working perfectly before i left."
• "They fixed my phone up with NO PROBLEM at all for a great price."
• "The customer service was excellent, the workers are friendly and respectful."

Cons:

• "An absolute scam job and worse! I took my iPhone in to get the port cleaned... My outgoing calls are now COMPLETE STATIC AND CANNOT BE HEARD."
• "Phillie Wireless WILL STEAL YOUR PHONE IF ITS A NEWER PHONE IN GOOD CONDITION."
• "Took my phone in for a broken screen, when i get my phone back, now the phone wont charge pass 8% keeps cutting off say the phone is over heating but the phone isn't hot at all."
• "Absolutely horrible I paided 85 dollars for a high quality screen I get home put it on the charger the screen is black."
• "They just tell me I have a small crack in my screen when I never dropped it."
• "Weird lines going across my screen, screen pressing things itself."
• "Took my son’s phone there to have the screen fixed phone was working perfectly fine. After waiting 3 hours to have the screen replaced, when I was told 15-20 min, the home button did not work."

Pricing and Value

Pros:

• "The pricing was competitive, offering great value for my money."
• "Was shopping around for a glass screen protector for my phone and only these guys had it, and for the best price."
• "I have purchase two Apple watches both in great condition, no issues. I have also purchased two Apple iPhone 6, both in great condition."
• "Very inexpensive and respectful people."
• "The prices are incredible. They made a 5-7 day job get done in less than 3 hours."
• "The prices are amazing and the customer service is thru the roof."
• "This is an unappreciated business that needs recognition. Great customer service, great products and even better, AFFORDABLE PRICES."