uBreakiFix - Phone and Computer Repair Reviews Summary

Customer Service

Pros:

• "The technician was very polite/friendly & went above and beyond to figure out my phone problem & resolve it quickly."
• "I would highly recommend them for all of your repair needs."
• "These guys are exactly what you should look for in terms of great customer service and abilities."
• "Cheryl, Bill and the entire staff are very knowledgeable and great people to deal with."
• "The staff was extremely professional and knowledgeable."
• "Excellent customer service & excellent skilled work on my phone today."
• "Customer service is excellent and friendly."

Cons:

• "Now the camera won't focus or scan QR scan codes."
• "They’ve had my Xbox for two weeks every time my wife calls they always say that they meant to call but never do."
• "This place is horrible took a tablet there to fix port they said they could fix it. They order part week later went pick up and didn't fix it."
• "They're unprofessional and the owner was rude as well."
• "The absolute worst service I’ve ever experienced!!! I had taken my ps4 in to get the disc drive changed on Friday... So I show up after driving from Jim thorpe just to be told my machine was NEVER fixed and I was never even given a courtesy call to notify me of the delay."
• "DO NOT DEAL WITH THAT STORE THAT LOCATION, THIS CORPORATION AND ESPECIALLY NOT PATRICK."
• "Total thieves, I'm reporting them to the BBB as we speak."

Repair Quality

Pros:

• "Came here today with my brother to get his phone screen fixed and the man working...finished in a timely manner! ( Same day service)"
• "For less than $85 I have what is essentially a brand new phone that will last me at least another couple of years!"
• "These guys replaced the amoled burned LCD in my s8+ and battery... Amazing and only took 2hrs."
• "All of my expectations were exceeded -- by a LOT! Bill is wonderful technician who knows his stuff AND is a pleasure to speak with."
• "Replaced my note 8 screen and LCD in under two hours."
• "GREAT job fixing my screen it look like new!!"
• "The quality of the repair was without a doubt the best I have ever seen."

Cons:

• "Price was higher than I found with 2 other similar yet reputable companies."
• "Said they couldn't do anything since it was impact damage, yet the screen has no damage whatsoever."
• "Scheduled appointment drove 1.5 hours to the tune of $30 in gas not to mention time. With no phone call or issues with appointment. Upon arrival I was told no one in the store was able to complete the repair that I signed up for and was confirmed."
• "They had my tablet for a month and then told me they couldn't fix it, that the battery bad; new tablet, but look on line and it told what to do."
• "Wasted 4 hours driving there and back for nothing."
• "I call prior to coming and they assure me they can fix it, have parts in stock... Come into check still not done, waste another 1.5 hours just to come in and they tell me they can not fix it."
• "I was told phone would cost more to fix than the phone was worth. Although initially it was 'Fixed' I had to return after having lunch because the problem had NOT been remedied only temporarily.modified."

Professionalism and Efficiency

Pros:

• "They even gave me a loaner device to use while my phone was being fixed."
• "They even stayed late just to finish the phone."
• "They were able to not only put a temporary screen on to transfer some important pictures and videos that didn't get backed up."
• "Courteous, friendly, and professional through and through."
• "Robert and his team not only had me in and out within 1.5 hrs."
• "Super friendly and explained everything in a way we could understand."
• "Their curb side pick up in phenomenally efficient as are their technicians."

Cons:

• "They wanted to charge extra, other than the $50 I already paid to correct what they did."
• "Do not trust these guys. They seem like good people but are not."
• "Don't waste your time here if you need S21 Ultra repairs. Just send it in or find somewhere else."
• "I was referred to Wilkes Barre store. I went & found it to be CLOSED due to lack of sufficient staff."
• "Worst experience I have ever had. The 2 new guys have no clue what they are doing improper training."
• "They're unprofessional and the owner was rude as well."
• "The worst costumer service ever I shipped my Xbox’s to them they received them in the beginning of November I never got a response."