Best Buy Reviews Summary

Customer Service

Pros:

• "Geek squad EXCELLENT!!!"
• "PLENTY of sales people there to help you, unlike Lowes and HD where you can never seem to find anyone when you need them."
• "The men and women here are able to answer your questions and help you with good deals."
• "Exceptional Service from Kiki at BestBuy Danbury."
• "The staff is plentiful and helpful."
• "Everyone was super friendly but a guy Brett in electronics went above and beyond."
• "The customer service I received here was AMAZING!"

Cons:

• "Worst attitude. Treating customers like criminals."
• "Disliked the whole process from the apple geek squad service."
• "They are crooks and I will never go near them again."
• "Do NOT trust them when it comes to appliances on clearance."
• "Less than helpful, especially the car audio department."
• "Never will give this place a visit again."
• "I doubt They know what customer service is."

Product & Stock

Pros:

• "Had a great experience with the delivery guys. Funny, great attitudes they enjoyed the job it seemed."
• "It's a great place to wander."
• "Not only that, the deliveries were absolutely seamless."
• "Good experience however Salesperson didn't know they had the product in stock."
• "The store was very clean and the staff were very helpful, but not overbearing."
• "Enough parking place at Danbury location."
• "It was extremely easy to place our order online."

Cons:

• "Complete disaster."
• "Her old phone was disconnected from service before the six staffers helping her could even show her how to work a brand new phone."
• "Also they sold us a Samsung tablet but had absolutely no accessories."
• "Low inventory. Staff not familiar with products at all."
• "BBY has completely abandoned the customer and their corporate responsibility."
• "First time went in and told nothing in stock."
• "The ordering process is a complete failure."

Pricing & Sales

Pros:

• "The price I got for everything was cheaper than other stores."
• "Commissioned salesperson (Roan) told us about a 20% discount."
• "Everything came when they said it would come, the installation guys were awesome."
• "We did the curbside pickup - such an easy experience."
• "He is very knowledgeable of the rules and a great teacher to the other employees that didn't quite know what to do to help me."
• "The only thing with my credit that I do is a minimum of $250. If your purchases have to be $250 or more."
• "I just wanted to appreciate the customer service at BestBuy. I was working with Nathan in the computer section, I can say I’m very satisfied with my computer and he made sure I got everything I needed!"

Cons:

• "Very frustrated with what appears to be bare and switch."
• "They recommended the most expensive package of things for me, some of which won't even work with my system."
• "Also, their shelves look barren and sad."
• "Got my headset here for 250$ and the insurance was 120$ after."
• "The reason why I rated it so low is because of their premium membership. It's a 180$ yearly charge for a better warranty."
• "Sold me a refurbished laptop that had a recall on it because of the battery."
• "Tried to price match a 4k player with AMAZON. Was told that they can't do it, but I can be charged $50 less if I become a 'plus' member."